Our external client is looking foran Operational Desktop Support to ensure that the IT infrastructure is in place and available tomeet the needs of the business and assume responsibilitySkills Requirements
The Networkand Desktop Support Technician will work in a team that will be responsible for providing 2nd linesupport to all end users. S/he will work in conjunction with system administrators, databaseadministrators and external vendor technicians to achieve the support level that is required. Assuch, over and Page - 5 - of10
abovequalifications and suitability, the curriculum vitae of the proposed candidates should, address thefollowing experience:
a) Deep skills and experience in desktop support of Microsoft OperatingSystems (Windows) and Microsoft applications (Office, Outlook, Internet Explorer, WSUS, etc);and
b) It is further recommended that the candidate should have experience in Troubleshootingand problem solving technical issues.
c) Knowledge of HP/Cisco switches and routers;
d) Certifications;
e) Good documentation skills.
2.4 Technical Skillsrequirements
In addition tothe above skills experience, it will be advantageous for candidates to also have the followingtechnical skills: Resource
Skills
Minimum Experience
Network and DesktopSupport Technician
Understanding of different network topologies;
> 5 years
Have a good knowledge of the TCP/IP protocol;
> 5 years
Networking skills (must have understanding of the following Cisco routers, Satellitenetworks, Switches);
> 6 years
Good knowledge of hardwareand software support and installation;
> 5 years
Knowledge ofSymantec Endpoint Protection edition (i.e. installing, updating definitions files etc.);
>3 Years
Good knowledge of tools such as PC-Anywhere, Remote Desktop, etc. forremote support.
> 3 Years
Skills Requirements
The Network and Desktop Support Technician will work in a team that willbe responsible for providing 2nd line support to all end users. S/he will work in conjunction withsystem administrators, database administrators and external vendor technicians to achieve thesupport level that is required. As such, over and Page- 5 - of 10
above qualifications and suitability, the curriculum vitae of theproposed candidates should, address the following experience:
a) Deep skills and experiencein desktop support of Microsoft Operating Systems (Windows) and Microsoft applications (Office,Outlook, Internet Explorer, WSUS, etc); and
b) It is further recommended that the candidateshould have experience in Troubleshooting and problem solving technical issues.
c) Knowledgeof HP/Cisco switches and routers;
d) Certifications;
e) Good documentation skills.
2.4 Technical Skills requirements
In addition to the above skills experience, it will be advantageous for candidates to alsohave the following technical skills: Resource
Skills
Minimum Experience
Network and Desktop Support Technician
Understanding of different networktopologies;
> 5 years
Have a good knowledge of the TCP/IP protocol;
> 5 years
Networking skills (must have understanding of thefollowing Cisco routers, Satellite networks, Switches);
> 6 years
Good knowledge of hardware and software support and installation;
> 5 years
Knowledge of Symantec Endpoint Protection edition (i.e. installing,updating definitions files etc.);
> 3 Years
Good knowledgeof tools such as PC-Anywhere, Remote Desktop, etc. for remote support.
 
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> 3 Years