Business Connexion seeks the expertise of an experience customer Engineer to provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.Business Connexion seeks the expertise of an experience customer Engineer to provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.

Accountabilities

Operations
Maintain the relevant client's Service Level Agreement (SLA)
Ensure to follow correct call logging and escalation procedures
Be aware of changes in client's strategic objectives and ICT requirements
Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
Ensure to keep current with the relevant technology requirements, including training
Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)

Customers
To adhere to relevant on-site customer requirements
Strive for client satisfaction and compliments
Key Relationships / Stakeholder relationships
Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor


Job Requirements
Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years. Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
Leadership: Not required for this role.
Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.

The appointment will be made in line with Employment Equity Commitments