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Senior Design Lead – CRM

Job Ref
265730
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 3 Feb 2017
Expiry Date 3 Mar 2017
* There have been 2 applications to this job.
* This job has been viewed 4865 times.
Employer:
Nihilent Technologies Ltd

Location:
Gauteng

Salary:
Negotiable

Benefits:


Role details:
Responsible for managing and implementing CRM implementation for global clients. Manage and oversee team of 20+ employees to implement Microsoft Dynamic CRM and Salesforce. Manages client interactions and act as a bridge between Client and the team for the smooth execution of the project.
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Responsibilities:

• Involved in doing POCs with new technologies around CRM and educate customer its usage in their respective field to drive value out of CRM.
• Design and implement ''Social Media App'' for Dynamics CRM using Facebook and Twitter API with Windows Azure
• Support and maintenance of Microsoft CRM technologies. Investigate, diagnose, and resolving CRM related issues
• Documenting requirements and specifications for system implementation, enhancements, developing consensus for those enhancements.
• Design, write, and run automated unit and integration tests
• Liaison with other IT support teams, business areas and third parties in the investigating, resolving and escalating problems and incidents
• Worked in a multi-vendor team facilitating smooth transition of process flow and final roll outs
• Create and maintaining end user documentation relating the use and design of CRM. Design, develop and document changes to MSCRM.
• Create entities and their attributes and generating user interface (iframes, relationships, etc.)
• Event customization with JavaScript, Web Services and XML
• Create workflows (basic non-code workflows, more sophisticated workflows requiring code and Windows Workflow Foundation) and plug-ins using Visual Studi2015 and Visual C#
• Develop plug-ins, creating workflows and configuring integration with other systems
• Establish new software development and testing standards for the CRM system
• Manage service requests in a complex classified manner driven by entity-base configurations and workflows.
• Converting projects from CRM 2011 to CRM 2013 and CRM 2015.
Minimum Requirements:
• Should have at least 5 years of experience in CRM Dynamics (2011/2013/2015) service and solution delivery engagements.
• 3 + years of experience with JavaScript, Web Services and XML
• Experience leading a team of 10+ people in an on-shore/off-shore model
• Experience in other CRM products such as Salesforce.
• Strong written and verbal skills
• Excellent client management and business literacy skills
• Ability to prioritize multiple projects concurrently
Detail and process oriented
• Microsoft Certified Professional in Dynamics CRM
• Experience with Azure
• Experience with CRM in Cloud



 
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