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Pre-Sales Engineer

Job Ref
278380
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 19 Mar 2018
Expiry Date 3 May 2018
* There have been 2 applications to this job.
* This job has been viewed 800 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
The purpose of the role is toassist the sales teams with strategy to optimize product/brand performance in the market place andachieve set targets. Maintains strong relationships with clients in respect of technical strategiesand integration of the company's product portfolio create and validate products solutions fromcustomer requirements.
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Duties:

Working withinternal and external customers and partners to architecture solutions

Provide first line supporton the company's allocated Product/s (Logging all support queries received via telephone,e-mail or fax)
Telephonic technical support to customers and internal staff on the company'sproduct/s
Following-up on all logged queries to the point of closure;
Managing & utilizing vendorknowledge bases;
Maintain relationships with Vendor technical contacts
Continuously upgrade skills toallow optimum support ability.
Configuration of servers and Storage and providing sales team withadvice
Assisting in the development of support material for partners
Building up relationships withall pre-sales and technical contacts at partners
Working with Channel Managers in managing partnerrequirements
Consulting partners when required with relevant product information
Training of allpartners

Requirements:

Matric








 
 
 
 
 




 
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