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Head of Customer Experience(1910)

Job Ref
276409
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 19 Oct 2017
Expiry Date 3 Dec 2017
* There have been no applications to this job.
* This job has been viewed 2236 times.
Employer:
TriTec Talent

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Head of Customer Experience Cape Town Permanent Package dependent on level of experience and qualifications Position availableto head up Customer Experience Management for one of our clients, based in the Southern Suburbs ofCape Town.  This person would be primarily responsible for supporting the development of astrategic customer vision, driving customer analytics & reporting, driving insights and initiativesin order to develop a consistent, integrated and improved customer experiences across all touchpoints across Loan and Fee income enticement, acquisition and retention.   This is a new rolewithin their company and they need someone to really be the driver behind CEX; someone who ispassionate about it and who will be a great influencer in driving their customer vision throughoutthe company.    The successful candidate will report directly to the Head of Sales &Fulfilment.
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Role Description
Head of Customer Experience Cape Town Permanent Package dependent on level of experience andqualifications Position available to head up Customer Experience Management for one of our clients,based in the Southern Suburbs of Cape Town.  This person would be primarily responsible forsupporting the development of a strategic customer vision, driving customer analytics & reporting,driving insights and initiatives in order to develop a consistent, integrated and improved customerexperiences across all touch points across Loan and Fee income enticement, acquisition andretention.   This is a new role within their company and they need someone to really be the driverbehind CEX; someone who is passionate about it and who will be a great influencer in driving theircustomer vision throughout the company.    The successful candidate will report directly to theHead of Sales & Fulfilment.

Skills and Experience
Requirements: They need someone with: 5 years experience in customer experience and marketing /brand management, Experience with customer scores (NPS, Customer effort, CSat), Data analysis,reporting and research expertise, Ability to work in a matrix environment Knowledge of the latesttrends in digital consumption User behaviour, customer analysis and feedback elicitation techniques   There will be 3 main elements to this role: Drive and champion an increased understanding ofCurrent and Future Customer, trends and behaviour Drive the shift to Customer focus in order toincrease growth & profitability Optimising Customer experience and driving innovation   Pleasesend your updated CV to Arina.Liebenberg@eoh.com




 
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