JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Head of Customer Experience(1910)
Job Ref
276409
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
19 Oct 2017
Expiry Date 3 Dec 2017
Expiry Date 3 Dec 2017
* There have been no applications to this job.
* This job has been viewed 2236 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionHead of Customer Experience Cape Town Permanent Package dependent on level of experience andqualifications Position available to head up Customer Experience Management for one of our clients,based in the Southern Suburbs of Cape Town. This person would be primarily responsible forsupporting the development of a strategic customer vision, driving customer analytics & reporting,driving insights and initiatives in order to develop a consistent, integrated and improved customerexperiences across all touch points across Loan and Fee income enticement, acquisition andretention. This is a new role within their company and they need someone to really be the driverbehind CEX; someone who is passionate about it and who will be a great influencer in driving theircustomer vision throughout the company. The successful candidate will report directly to theHead of Sales & Fulfilment.
Skills and Experience
Requirements: They need someone with: 5 years experience in customer experience and marketing /brand management, Experience with customer scores (NPS, Customer effort, CSat), Data analysis,reporting and research expertise, Ability to work in a matrix environment Knowledge of the latesttrends in digital consumption User behaviour, customer analysis and feedback elicitation techniques There will be 3 main elements to this role: Drive and champion an increased understanding ofCurrent and Future Customer, trends and behaviour Drive the shift to Customer focus in order toincrease growth & profitability Optimising Customer experience and driving innovation Pleasesend your updated CV to Arina.Liebenberg@eoh.com