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Helpdesk Technician
Job Ref
279243
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
16 May 2018
Expiry Date 13 Jun 2018
Expiry Date 13 Jun 2018
* There have been 25 applications to this job.
* This job has been viewed 2483 times.
Employer:
Pioneer Recruitment
Location:
Western Cape
Salary:
ZAR20000 - ZAR25000 PM
Benefits:
Role details:
In order to be considered the following is required:Matric
Relevant IT Qualifications
Experience in Software Support within a Financial Industry a MUST!
3 years relevant experience in IT
2 years experience in a support environment
Server Experience
In general the incumbent must have good troubleshooting abilities
Provide 1st Line Support
Log 2nd line calls received from customers
Escalate unresolved calls and update the electronic logging systems
Provide technical assistance to all Clients, Resellers, Vendors, and any other relevant party
Provide detailed technical reports on faults and keep all parties involved updated
Communicate with clients and all other parties on support issues in a professional manner