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Onsite Technical

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Job Type
Employer Type
Date Added 25 Jan 2022
Expiry Date 22 Feb 2022
* There have been 28 applications to this job.
* This job has been viewed 1937 times.


Market related


Role details:
J2 Software is an established African security-focused technology business founded in 2006 to deliver practical, world-class security services and solutions to our customers.

Using our proven approach of getting things done, we provide real solutions to ever-changing cybersecurity problems.

We are here to make sure that you have enterprise-grade security, no matter the size of your business. J2 Software will deliver managed security services that are tailored to your individual business.

No business is the same and we, therefore, know that there is no one-size-fits-all solution.

By delivering fast to implement, practical solutions we ensure that we are your strategic security partner and will be part of the journey to improved security and effective compliance which goes beyond simply ticking a checkbox. Real security allows our customers to operate more efficiently knowing that information is secured, and their reputation protected.
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The Onsite Consultant supports customer deployed IT products and services, they will be responsible for daily
customer onsite management and support. They will ensure all services meet customer needs and ensure alignment.
They will contribute to pursuing cohesion, performance, and leadership as well as service improvement. With regular and ongoing governance of service delivery including reporting, analysis and recommendations for improvements and follow-up, and will nurture working relationships with customer key stakeholders. They must constantly review existing methods and approaches, addressing any communication or process gaps. They will also manage operations focused programs such as training, customer advocacy, transition to operations, change management and knowledge transfer,
and will drive and manage new areas for improvement.
The Onsite Consultantís role is one of the most vital parts of the J2 Technical Services Team. In this role they will
coordinate and improve on all service support activities within the customerís environment. They support on technical matters and manage issues proactively and verify that they follow J2 Software and the customerís policies to ensure all components are functioning optimally. They must follow and maintain metrics that help provide a high level of productivity, supportability, and operational readiness while also participating in project planning activities such as infrastructure enhancements and change management. They should have a proven track record in supporting technical services and mainstream technologies.
The Employee will be responsible for, but not limited to, the following tasks:
Server Maintenance
Network Maintenance
Desktop/End User Support
Telephone/PBX Support
Printer Support
General ICT Troubleshooting
Maintaining the ticketing systems and resolving incidents logged within the timeframes of the SLA
Reporting as required
3rd Party supplier management
General Administration as required

Reasonable tasks assigned to you by management of J2 Software

The Employee undertakes (as a J2 stakeholder) to:
Carry out all roles and duties that are assigned to you that are reasonable and lawful;

Obey and execute all lawful and reasonable instruction(s) as per the request of your J2 supervisor or management.
Demonstrate the values of J2 in all business dealings and transactions, protect and promote the business, reputation
and goodwill to the best of your ability.

Devote your time and attention during working hours to company business, and such additional time as your position reasonably requires.

Min. 3 years of Information Technology services, products and support experience required.
AZURE fundamentals beneficial
MS365 fundamentals beneficial
J2 product stack to become certified on all
GSUIT experience beneficial