Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional Portuguese speaking Support Engineer and this comeswith a lot of pressure at timesFully proficient in Portuguese
Confirms Call resolution with end user before resolving of the call on ITSM
Liaiseswith 3rd party vendors to resolve escalated incidents, problems and queries
Updates all ITSMcalls timeously with a complete audit trail of actions and events, follows up on escalated calls toensure completion and feedback.
Maintains service and quality levels according to of thecompany’ business standards, processes and procedures.
Resolves all calls logged by end users, relating to end user device issuesand ensures compliance to SLA.
Createsand updates documentation related to installation procedures and troubleshooting of customerin-house software.
Performs1st lineprinter troubleshooting and facilitates management and configuration of multifunctional HP Printers
Strong knowledge and experience with PChardware including performing installations, upgrades, and maintenance.
Advanced knowledge of imaging workstations usingvarious tools.
Ability to supportmultiple workstation configurations based on customer / departmental need.
Ability to lead projects for multi workstationrollouts.
Ability to analyze and solvecommon and complex computer problems through reasoning, troubleshooting and innovativethinking
Ability to communicate oral orwritten feedback and technical information to all levels of end-users
 
4.  Critical Requirements -Skills,  Experience & Qualifications:
 
Matric qualification or Grade12.
A+ or N+ / MCSE or tertiary ITQualification.
At least 3+ years’ experiencedelivering End User Computing Support Services in a customer environment
Proficient in Windows 7, Windows 10, Windows server (Active Directory) andMS-Office suite.
Excellent Communication andInterpersonal skills.
Must be able to work flexiblehours as may be required.
Must be able to workindependently.
Must be able to cope underpressure.
Must have valid driver’s license andreliable transport as travelling is a requirement
Mustbe punctual, disciplined and dedicated to effectively execute job requirements keeping in mindINTERNAL and EXTERNAL HR and IT policies in place.
ITIL proficiency an advantage.
Strongattention to detail.
 
If you fit this profile, please load your CV on theDatacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'