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Customer Service Rep

Job Ref
270549
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 27 Oct 2016
Expiry Date 11 Dec 2016
* This is an Affirmative Action position.
* There have been 3 applications to this job.
* This job has been viewed 1016 times.
Employer:
Afrizan Personnel (PTY) Ltd.

Location:
Gauteng

Salary:
R5105 - R5105 PA

Benefits:


Role details:
A leading broadcasting company is looking for a senior systems analyst to join their innovative company. The successful candidates purpose will be to maintain systems analysis standards and the best practices for the systems support department on all solutions implemented and deployed
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Description


Manage people
Manage technical components and provide the release process of all new system functionality
Conduct investigations and suggestions on improved support functions on the various solutions
Analyse information requirements and translate these into functional requirements
Document, investigate and clarify customer and organisational system requirements
Document and implement software configuration plans
Quality assurance of configuration items
Ensure technical analysis of MAL  ecosystems
Identify solution tasks, interdependencies and estimation of effort involved
Create electronic solution plans and update plans with actual on solutions supported by the systems
Coordinate intra-departmental solution reviews, and progress reports for the department
Format and automate business reports
Conduct data base queries and investigations on all solutions
Liaise with business users and managers
Assist in defining an acceptance criteria for completion of a solution
Resolve management queries and complaints
Train new systems users and document systems
Ensure prompt and efficient service delivery
Track and monitor system stability service levels

 

Requirements


Business analysis
Project management systems knowledge
Extensive knowledge of the SDLC methodologies
Data modelling and understanding




 
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