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Technical Operations Support Analyst
Job Ref
269601
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
6 Dec 2016
Expiry Date 3 Jan 2017
Expiry Date 3 Jan 2017
* There have been 20 applications to this job.
* This job has been viewed 2881 times.
Employer:
Professional Career Services
Location:
Gauteng
Salary:
ZAR419999 - ZAR420000 PA
Benefits:
Role details:
Telecommunications
Job Description
The Technical Operations Support Analyst is required to perform operations, configuration and maintenance on production systems. The Technical Operations Support Analyst will be responsible for problem tracking, management and reporting as well as internal server maintenance.
Core functions:
Perform operations, configuration and maintenance on production systems
Track, manage and report on incidents
Conduct SQL Scripting and DB Maintenance
Identify enhancements to improve supportability, operability and performance systems
Ensure SLAs are met for external and internal clients in terms of mean time to respond and mean time to resolve issues
Maintain the internal servers and perform day-to-day IT admin tasks
Provide after-hours support according to a standby schedule
Qualifications
Relevant tertiary qualifications and experience
Skills
You need to be an excellent communicator (written and verbal) - liaising between Internal and External customers, Tech Ops, ITO and R&D Teams
Must have technical experience - for example, be able to run simple SQL queries
IT Admin experience
Telecommunications Industry experience highly beneficial
MS SQL Management Studio
SQL Database Maintenance
Knowledge of MS SQL utilities e.g. Scheduled jobs, Store procedures, Indexing etc