Our external client is currentlyin a process in recruiting for am Operations Manager in JohannesburgRequirements

Application oftechnical knowledge related to the running and management of ICT Infrastructure and Services
Technology solutions recommendations, acquisition, deployment and support
Develop ICTpolicies and procedures
Provide recommendations for the improvement and growth of the ICTinfrastructure and systems
Provide proposals for ICT Improvements, Budgeting andcost/benefit analyses
Effective operational management with all key stakeholders
Asset management & compliance
Provision of end-user services, including servicedesk and technical support services
Strategy and planning
Work within amulti-vendor environment and manage these entities to provide effective service delivery to endcustomers
Keep abreast of latest ICT developments and recommend solutions that will benefitthe company
Ensure all monitoring hardware and software systems are functional andappropriate level of alerts and notifications implemented to resolve issues proactively
Cost effective procurement of hardware and software to meet the business needs
Ensurethat the ICT team (internal and external) responds efficiently to queries from staff and third partyservice providers, to provide technical assistance and support
Manage ad hoc projects asand when required
Manage vendor Service Levels to ensure compliance with defined SLAmetrics
Attend monthly SLA meetings with vendors and intervene when services are startingto degrade by driving remediation plans
Ensure the maintenance and support of existingsystems takes place, according to pre-planned maintenance schedules
Track, monitor andcontrol all software licensing, to ensure compliance with product providers
Ensure that theimplementation team completes the configuration, installation and support of equipment or softwareaccording to best practice
Drive and execute the Priority1&2 call logs, ensuring the P1process is executed as defined in the SLA’s with vendors, and ensure that stakeholders areadequately informed at each stage of the process
Conduct post mortems as needed and drivecontinuous improvement programs for identified gaps in service delivery
Identification ofcost saving ICT projects or one service improvement idea per annum