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Field Service Engineer

Job Ref
250186
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 22 Jan 2015
Expiry Date 8 Mar 2015
* There have been 32 applications to this job.
* This job has been viewed 2450 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
National concern based in Durbanis looking for Field Service Agent to join their team.
- - - - - - - - - - - - - -
Minimum Requirements:
A+
N+
MCSE /MCITP
 
Responsibilities:

Provide physical 1st level support anddiagnostics, assisting the      Service Desk Agent’s (SDA’s), 2ndLevel Experts’s (2LE’s) and 3rd Level      Experts(3LE‘s)
Perform 1st Level Diagnostics in cases where the SDA‘scannot
Assist with answering the phone during busy or peak periods
Provide remotesupport to the SDA’s and  2LE‘s
Fulfil the role of SDA during busy / peakperiods after hours and over weekends
Build new workstations, laptops, printers and anyother required hardware configuration that is not covered by other contracts
Conductswap-out of existing workstations, switches, notebooks, printers, monitors and any otherphysical component required during service restoration
Upgrade workstations, laptopsand other hardware, as required, in line with existing maintenance contracts
Restoreoperating systems on workstations and laptops including Fids machines.
Conduct Fidsrounds according to the agreed schedule to ensure effective operation of the FidsInfrastructure
Conduct an effective handover at the beginning and end of each shift,ensuring that no incidents are dropped, neglected, forgotten or poorly managed



 
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