Purpose Statement:
To provide direction to and lead IT teams responsible for the full product lifecycle to ensure successful delivery of all product features, support and maintenance related tasks within the Bank’s Operations
Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
Delivery Lead Focus areas: Credit, Remote Onboarding, App, Core Banking, Digital Middleware, Cloud Engineering.Key Tasks and Accountabilities include but is not limited to:
People management
Communicate with and lead the team to understand the product led business model and promote and embed the way of work.
Responsible for the day to day management of team members (work, leave, challenges) and prioritise and delegate tasks to team members to optimise efficiencies
Oversee the team so that internal systems / business analysis / quality standards, approved SDLC, architecture standards and agreed SLAs, operational and IT risk practices, financial and procurement standards, where relevant, are adhered to in the execution of work in the function.


Development:
Build a cohesive team and create an environment in which learning and development are emphasized by;
Coaching and mentoring others.
Effectively delegate authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of team members
Encourage team collaboration and communication via effective frameworks and routines.
Create a culture of collaboration, supportiveness, ownership and accountability
Responsible for on-the-job training and practical skills development of team members
Liaise with Centres of Excellence in respect of functional and technical development for own team members and encourage participation in Communities of Practice
Embed values and culture objectives in the team; create an engaging, enabling and productive work climate aligned to the employee value proposition.
Promote team collaboration and innovation, sharing of knowledge, tools, code and practices
Assist the Software Development Manager with talent review sessions and succession planning to support talent management and ensure a pipeline of ‘ready now’ talent for future opportunities in the team, division and organisation.


Knowledge and Experience:
Minimum:
At least 5 years’ experience in management of a delivery team including experience in leading a technical team.
Experience in progressive database or software development roles
In an environment which required validating work
Stakeholder relationship engagement and management
Responsibility for delivery in a fast moving environment
General business acumen
The retail credit industry
Banking industry
Budgeting and accounting principles
Business analysis and design
Implementation and maintenance of financial and contact centre systems and procedures
Project Management principles and methodologies
Systems Development Life Cycle (SDLC)