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Account / Client Services manager

Job Ref
250447
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 15 Apr 2015
Expiry Date 13 May 2015
* There have been 4 applications to this job.
* This job has been viewed 1555 times.
Employer:
StaffEdge

Location:
Gauteng

Salary:
Negotiable

Benefits:


Role details:
Candidates must meet the following minimum requirements:
• Practical experience in the Systems Development Life Cycle and associated Project Management processes. A related qualification will be an advantage.
• Practical experience in client service management. A related qualification will be an advantage.
• A broad understanding and experience of the Finance Industry. A related qualification and an understanding of the Employee Benefit, Life Assurance business and related products, processes and systems will be an advantage.
• A BComm qualification is not required, but it or a similar qualification, or significant progress towards such qualification will be an advantage.
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A Client Services Manager, also known as an Account Manager, acts as the liaison between an organisation & its clients, and is responsible for the day-to-day mgmt of particular client accounts. The Client Services Manager is the client point of contact to the organisation, & provides client support, technical assistance & general relationship mgmt. This person works to resolve problems & ensures that products are delivered timely & as expected. This includes managing projects & programs in a professional manner, & being able to plan strategically. The Client Service Manager has an in-depth knowledge of the client business & the system services required.

The Client Services Manager may be in charge of one large client, or a number of smaller clients.

Personal attributes
• Self motivated and energetic, with a proactive disposition to achieve objectives within deadlines
• Passion for excellence
• Embrace change positively
• Integrity
• Team player

Skills
• Leadership
• Ability to pay meticulous attention to detail
• Good communication skills
• Good interpersonal skills
• Decision-making ability
• Lateral thinking ability
• Analytical and problem solving skills
• Presentation skills
• Time management and organization skills
• Client Relationship management
• Employee Benefits Business and Systems Knowledge and Experience
• Understanding of the technical aspects of the SDLC

Main responsibilities:
The successful candidate will be required to;

1. Work with clients, internal IT & service providers according to the required processes and system solutions
2. First line system support to clients
3. Manage and participate in Operational Meetings and reporting
4. Manage all client project scope changes
5. Direct support to developers to clarify client requirements
6. Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments
7. System and system environment administration, release management and configuration
8. General System, Process and Client Communication
9. Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
10. Develop skills to enhance personal effectiveness and efficiency

Formal Requirements
Candidates must meet the following minimum requirements:
• Practical experience in the Systems Development Life Cycle and associated Project Management processes. A related qualification will be an advantage.
• Practical experience in client service management. A related qualification will be an advantage.
• A broad understanding and experience of the Finance Industry. A related qualification and an understanding of the Employee Benefit, Life Assurance business and related products, processes and systems will be an advantage.
• A BComm qualification is not required, but it or a similar qualification, or significant progress towards such qualification will be an advantage.



 
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