IT InfrastructureEngineer (Network) International Company Based in Sandton The IT Infrastructure Engineer (Network)will be responsible for all aspects of design and development of the firm’s UnifiedCommunications and video conferencing infrastructure systems, including, but not limited to,hardware and software configuration, deployment, support and maintenance, telecommunication lines,and integrations to other collaborations systems. Further, the Engineer will be part of the NetworkInfrastructure team providing support for network engineering and remote-access VPN issues. Thesuccessful candidate will be working with the engineering team to manage the firm’s voice,video, and networking infrastructure including call processing, voicemail, call queuing, MCU,scheduling, recording, integrations with other telephony and video systems and 3rd partyintegrations, related network and security equipment. Individually and as part of cross-disciplineteams, troubleshoot and resolve issues related to the telephony, video conferencing, and networksystems and other infrastructure elements within the firm For both new projects and on-goingoperations, provide assessment of infrastructure-centric and user-oriented collaboration and networkneeds, valuate interfaces and integration points between hardware and software, and determine alloperational and performance requirements Work with service desk specialists, desktop infrastructureengineers, system and storage engineers, and IT Managers to provide end-user support as a tier-3technical subject matter expert Participate in the creation and maintenance of technical servicedesign documents, procedures, policies, and manuals Assist with the development of the firm'stelephony, video conferencing, and network infrastructure design standards ensuring the design,where appropriate, incorporates industry best practices Carry out audits of the firm's globaltelephony, video conferencing, and network infrastructure to ensure that the network complies withthe firm’s standards appropriate for the office IT topology and size Progress assignedprojects and tasks with the aim of delivering them on time and to budget using the firm's agreedProject Management procedures Produce monthly statistics, metrics and reports on the telephony,video conferencing, and network infrastructure and identify areas of risk and usage trends Assist inthe analysis and testing of new and upgraded software Assist in providing post-implementationsupport for newly implemented systems When applicable, properly evaluate and document/train othersin the initial troubleshooting techniques to be used by tier-1 and 2 support for completingcollaboration and network engineering support calls Participate in rotational on-callresponsibilities    Role Description
IT Infrastructure Engineer (Network) International Company Based in Sandton The IT InfrastructureEngineer (Network) will be responsible for all aspects of design and development of the firm’sUnified Communications and video conferencing infrastructure systems, including, but not limited to,hardware and software configuration, deployment, support and maintenance, telecommunication lines,and integrations to other collaborations systems. Further, the Engineer will be part of the NetworkInfrastructure team providing support for network engineering and remote-access VPN issues. Thesuccessful candidate will be working with the engineering team to manage the firm’s voice,video, and networking infrastructure including call processing, voicemail, call queuing, MCU,scheduling, recording, integrations with other telephony and video systems and 3rd partyintegrations, related network and security equipment. Individually and as part of cross-disciplineteams, troubleshoot and resolve issues related to the telephony, video conferencing, and networksystems and other infrastructure elements within the firm For both new projects and on-goingoperations, provide assessment of infrastructure-centric and user-oriented collaboration and networkneeds, valuate interfaces and integration points between hardware and software, and determine alloperational and performance requirements Work with service desk specialists, desktop infrastructureengineers, system and storage engineers, and IT Managers to provide end-user support as a tier-3technical subject matter expert Participate in the creation and maintenance of technical servicedesign documents, procedures, policies, and manuals Assist with the development of the firm'stelephony, video conferencing, and network infrastructure design standards ensuring the design,where appropriate, incorporates industry best practices Carry out audits of the firm's globaltelephony, video conferencing, and network infrastructure to ensure that the network complies withthe firm’s standards appropriate for the office IT topology and size Progress assignedprojects and tasks with the aim of delivering them on time and to budget using the firm's agreedProject Management procedures Produce monthly statistics, metrics and reports on the telephony,video conferencing, and network infrastructure and identify areas of risk and usage trends Assist inthe analysis and testing of new and upgraded software Assist in providing post-implementationsupport for newly implemented systems When applicable, properly evaluate and document/train othersin the initial troubleshooting techniques to be used by tier-1 and 2 support for completingcollaboration and network engineering support calls Participate in rotational on-callresponsibilities    

Skills and Experience
Skills & Experience: Strong (tier-3) network support skills inclusive of prior experience with Ciscotelephony, videoconferencing, and networks Strong knowledge, as relates to routing real-timecommunications over dual-carrier environments, QoS, PfR, iWAN Experience with Cisco UnifiedCommunications Manager, Unity Connection, Contact Centre Express is required Experience with IOSgateways is required Experience with Expressway (C&E), TMS, MSE, and CMS is required Experience withF5 GTM, LTM, APM desired Experience with Aruba wireless controllers, WAPs, ClearPass, and Airwavedesired Experience with Palo Alto firewalls desired Data Centre networking including NX-OS desiredExperience with Riverbed WAN accelerators desired Linux/Unix experience desired Must have technicalproficiency with routing and switching protocols, network design, deployment, and management Qualification Needed: Must have three (3+) years of experience supporting IT collaboration systems(hardware, software and administrative components) in a corporate network environment College degreepreferred; Experience may substitute for degree Possession of certifications such as CCVP or higherare desired Please follow the link to apply directly to EOH Recruitment Solutions  For furtherinformation you can contact Charmain Ferreira on 010 590 4000 charmain.ferreira@eoh.com