Lead Support Technician
Information and Technology Services Department

Recognising that diversity is important in achieving excellence, Rhodes University especially encourages South African members of the under-represented designated groups to apply.

Purpose:
The main objective of this job is to manage service delivery and administration of the Support Section within the Information and Technology Services Division. This is to ensure the delivery of a high standard of service to the University’s IT end users offering the most efficient solutions in the least amount of time.
Requirements:

A relevant degree / national higher diploma (3-years of study) in preferably either Computer Science or Management, plus at least 6 years relevant experience OR Matric plus 9 years experience where such experience includes: -

- Previous experience working in a service-related environment where the key focus has been on the planning and organisation of service delivery within an IT environment.
- Previous administrative experience.
At least 1 years supervisor experience OR the RU Supervision Certificate and practice with mentoring of Tech I and Tech II experience

The Full Minimum requirements against which candidates are to be measured are outlined above. Please refer to the above competencies to answer the questions on the application form. No CV or Certificates are required. Please complete the application form and save it with your surname as the file name. Please attach your application to an email with the job title as the subject line and send it to: jobs-green@ru.ac.za


Employment checks will be conducted.

Candidates will be required to write an assessment and only candidates that pass the assessment will make it through to the interview.

Remuneration (Grade 13):

Pension total annual cash: R 298 804
Total annual package: Approximately R 398 907

Provident fund (non-contributory) total annual cash: R 281 682
Total annual package: Approximately R 393 853

Please note that this appointment will be made in line with the requirements of the Employment Equity Act of RSA and the University’s recruitment and selection policies and equity strategies. The initial focus will be on equity candidates.

For more detail, refer to the policy contained in the web link below: http://www.ru.ac.za/humanresources/policies/employmentequity/eelegislation/

Closing Date: 14 September 2015 @ 12h00