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Senior Support Specialist (L1-L2) Cape Town Salt river

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 21 Sep 2018
Expiry Date 19 Oct 2018
* There have been 4 applications to this job.
* This job has been viewed 1197 times.
ICT Recruit

Western Cape

ZAR23000 - ZAR35000 PM


Role details:
We are seeking to appoint a talented and committed Support Engineer to perform a key role in assisting our clients with troubleshooting and resolution of technical support queries and building and deploying new customer instances on our cloud contact centre platform. The successful candidate will be involved with a variety of service desk, remote and client facing support and will be
given many opportunities to get involved with a range of IT work. Must have own reliable vehicle to travel to client sites.
- - - - - - - - - - - - - -
• Matric
• A+
• N+
• MCITP Server Admin
• MCSE Server Infrastructure
• MCSA Windows Server

• At least 5 years’ experience in a similar role (Networking, hardware, software, VoIP)
• Provide technical support for customer issues escalated from the Service Agents, which involves ownership and resolution to closure of these issues whilst keeping the customer and ticketing system updated.
• Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, escalation to 3rd line, feedback and updates to customers.
• Act as the Technical Lead Engineer on all assigned New Implementations and work with assigned Project Managers to build, test and deploy new services according to documented scopes of work.
• Provide 2nd line technical support both during and after standard working hours according to the published Standby Roster
• MS Visio Skills
• VoIP setups & configurations
• Sound knowledge of SIP
• IT Hardware & Software Issues, to troubleshoot and configure

• The role will require shift work during a 9-hour day between 7am and 7pm according to the published Shift Roster. This roster may change from time to time.

Reference for this position is Senior Support Specialist (Cape Town) which is permanent position based in Cape Town (Salt River) offering a salary of R 23 000 – R 35 000 per month CTC

ICT Recruit are specialist IT recruiters with a wide range of tech positions available. Should you not hear from us within 14 working days please consider your application unsuccessful, however we do keep CV’s on our Database for future use or other positions you qualify for.

Email CV to lea @ ictrecruit. co. za

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