Siyakhula: Computer Operator II (9770).

Job Purpose.

Applying skills to monitoring online/ batch /ATM's/SST's/Tape library functionality/ various platforms and escalate outages under supervision and guidance. To Ensure SLA's are met to minimise the impact of operations on the bank under supervision .Job Outputs / Deliverables.

Monitor all batches various platforms via monitoring tool
Ensure online are terminated in required time lines and do batch processing as per internal PPS through daily checks manually and/or automation
Ensure online availability for new day as SLA through completion of schedules
Escalate outages / problems telephonically to 3rd line of support ( snr operator / supervisor) and record on incident management tool
Monitoring availability of ATM's/ SST's and distributed environment (Servers / 3rd party links/ Card systems through health checks
Ensure daily Tape library functionality are executed e.g. ensure off-site are despatched and received
Capturing all outages on incident management tool
Taking ownership of monetring and escalation etc.
Reporting on starting, ending and updates of changes on daily dashboard and IMT
Provide accurate data for management reporting
Issue and reset emergency pass words with relevant authorization when required and record actions on IMT
Proactive monitoring various platforms
Execute System Maintenance (IPL's)

Ensure all SLA''s are met as per agreement with Business / vendors /
Escalate non adherence to SLA's to 3rd line support - and inform line manager of escalation

Record all outages on incident management t tool
Do fault finding
Escalate outages to 3rd line support and ensure follow up on resolution according to escalation procedure
Ensure Problem resolution recorded on Incident Management Tool (IMT)
Restore IMT when outage is resolved

Attend formal training and obtain certification where applicable
Complete learner ship
Guide and assist jnr staff
Provide feedback to Snr Staff and external management

Done according the procedure as guided by different support areas and report abnormalities
Follow up and escalate non resolution
Escalate some abnormalities
Liaise with relevant support areas
Ensure resolution of problem by execution instructions from relevant support area
Understand critical path that leads to online availability
Analyse and interpret alerts and failures and impacts

After hours Fault logging on IMT
Resetting of password
Escalate specific problems regarding help desk queries and ensure resolution

Validate files for Head office and Support areas
After hours scheduling
Applying emergency or relevant procedure as per outage
Monitor transfer of files from and to 3rd parties

Qualification / Experience.

Matric
1-5 years IT experience at least 3 year mainframe
Solid understanding of MVS and UNIX
Crossed skilled all platforms
Basic Compliance Assessment Training