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Business Analyst (TRMS)

Job Ref
247445
Job Type
Permanent
Employer Type
Company
Date Added 30 Apr 2015
Expiry Date 28 May 2015
* There have been no applications to this job.
* This job has been viewed 5639 times.
Employer:
Amazon Development Centre Cape Town

Location:
Western Cape

Salary:
Negotiable

Benefits:


Role details:
Have youever thought about what it takes to detect and prevent fraudulent purchases among hundreds ofmillions of ecommerce transactions in six countries? What would you do to create a trustedmarketplace where millions of buyers and sellers can safely transact online? What kinds of processesand systems would you build to maximize customer satisfaction?

Our mission in TransactionRisk Management Services ("TRMS") is to make Amazon.com the safest place to shop online. The TRMSteam safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-termbuyer satisfaction. TRMS group designs and builds the software systems, risk models and operationalprocesses that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects ofthe Amazon shopping experience, we also deliver our services to large and small merchants hosted onthe Amazon platform. And, we evaluate new business opportunities from across the company todetermine how we can minimize the risk associated with these launches.

As a BA, you areresponsible for building a robust set of operational and business metrics, working withcross-functional teams to design, build, deploy the reporting systems, and utilize metrics todetermine improvement opportunities.
You will be responsible building and maintainingforecasting models across the entire Operations.
You are expected to work on analyticalprojects, which involves model building & strategic analysis using variety of tools likeregression, Machine Learning Algorithms, Forecasting techniques

As a BA, you are expectedto work on project planning and execution with high level of quality. You should follow the qualityframework and create error free, highly available systems.

In this role, you are expectedto work closely with your peers, operations managers / senior managers/ senior leaders to understandtheir requirement and translate in to actionable metrics / projects. You will provide advice andmentoring to other analysts.



Responsibilities:

Understand the TRMSoperations process across Buyer Risk Investigation, Merchant Risk Investigation, Claims andChargeback
Understand the vision, direction and culture of the team by managing individualand team performance expectations and goals, driving innovation and raising the performance acrossthe operations team.
Understand the requirements of Operations managers / others and mapthem with the data sources / data warehouse
Guide and mentor the analysts and create nextgeneration of world-class BIEs
Design and develop highly available dashboards and metricsusing SAS, Perl, Excel and OBIEE (Oracle Business Intelligence). Should provide wing-to-wing projectlifecycle execution (project planning, execution, Risk assessment and systemavailability)
Execute high priority (i.e. cross functional, high impact) projects to improveoperations performance with the help of Operations Analytics managers
Perform businessanalysis and data queries using SAS
Ability to execute analytical projects and understandingof analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine LearningTechniques, etc.)
Identify new pattern of abuse and make recommendations for new controlsand improved monitoring
Develop and oversee the initiation of strategyrecommendations
Use statistical analysis to segment customer behavior and develop targetedsolutions to prevent deposit and debit card fraud
- - - - - - - - - - - - - -
Have you ever thought about what it takes to detect and prevent fraudulentpurchases among hundreds of millions of ecommerce transactions in six countries? What would you doto create a trusted marketplace where millions of buyers and sellers can safely transact online?What kinds of processes and systems would you build to maximize customer satisfaction?

Ourmission in Transaction Risk Management Services ("TRMS") is to make Amazon.com the safest place toshop online. The TRMS team safeguards the order pipelines; monitoring, tracking, and managing riskto ensure long-term buyer satisfaction. TRMS group designs and builds the software systems, riskmodels and operational processes that minimize risk and maximize trust in Amazon.com. Not only do weprotect all aspects of the Amazon shopping experience, we also deliver our services to large andsmall merchants hosted on the Amazon platform. And, we evaluate new business opportunities fromacross the company to determine how we can minimize the risk associated with these launches.

As a BA, you are responsible for building a robust set of operational and business metrics,working with cross-functional teams to design, build, deploy the reporting systems, and utilizemetrics to determine improvement opportunities.
You will be responsible building andmaintaining forecasting models across the entire Operations.
You are expected to work onanalytical projects, which involves model building & strategic analysis using variety of toolslike regression, Machine Learning Algorithms, Forecasting techniques

As a BA, you areexpected to work on project planning and execution with high level of quality. You should follow thequality framework and create error free, highly available systems.

In this role, you areexpected to work closely with your peers, operations managers / senior managers/ senior leaders tounderstand their requirement and translate in to actionable metrics / projects. You will provideadvice and mentoring to other analysts.



Responsibilities:
Understand theTRMS operations process across Buyer Risk Investigation, Merchant Risk Investigation, Claims andChargeback
Understand the vision, direction and culture of the team by managing individual andteam performance expectations and goals, driving innovation and raising the performance across theoperations team.
Understand the requirements of Operations managers / others and map them withthe data sources / data warehouse
Guide and mentor the analysts and create next generation ofworld-class BIEs
Design and develop highly available dashboards and metrics using SAS, Perl,Excel and OBIEE (Oracle Business Intelligence). Should provide wing-to-wing project lifecycleexecution (project planning, execution, Risk assessment and system availability)
Execute highpriority (i.e. cross functional, high impact) projects to improve operations performance with thehelp of Operations Analytics managers
Perform business analysis and data queries usingSAS
Ability to execute analytical projects and understanding of analytical methods (like ANOVA,Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
Identify newpattern of abuse and make recommendations for new controls and improved monitoring
Develop andoversee the initiation of strategy recommendations
Use statistical analysis to segment customerbehavior and develop targeted solutions to prevent deposit and debit card fraud



Prior experience working in ecommerce / retail / supply chain / financial services business
Priorexperience (advanced) in use of data analysis tools like SAS
At least 6 years of experienceworking in Analytics / Business Intelligence environment with people managementresponsibilities
Prior experience in design and execution of analytical projects
Exposure tosoftware development process is desired
Analytical Mindset and ability to see the big picture andpersuade others to see the same.
Detail-oriented and must have an aptitude for solvingunstructured problems. The role will require the ability to extract data from various sources &to design/construct/execute complex analyses to finally come up with data/reports that help solvethe business problem.
Worked extensively in large scale Data bases and datawarehouses
Experience in working with databases, and SQL in a business environment
Experiencewith Java, C or C++ (Mason, Perl and/or JavaScript experience, a plus) is desired
Masters Degreein any quantitative discipline such as Statistics, Mathematics, Quantitative Finance or OperationalResearch from premier institute
Strong oral, written and presentation skills combined with theability to lead group discussions and explaining complex solutions
Ability to apply analytical,computer, statistical and quantitative problem solving skills is required
Strong proficiency inuse of analytical packages and query languages such as SAS,SPSS and SQL is required
Ability towork effectively in a multi-task, high volume environment
Ability to be adaptable and flexible inresponding to deadlines and workflow fluctuations.



Experience in e-commerce /on-line companies in fraud / risk control functions is preferred.
Secondary and TertiaryQualification in a similar field.



 
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