Release Manager Cape Town A contractrole with possibility to go permanent   Join our financial services client! We are looking for anexperienced Release Manager with a min of 3 years ITIL operational experience in the ReleaseManagement process. General Coordination and management of Release Management process activities toagreed SLAs Escalation of risks and issues Supporting Release Management reporting (KPIs andcustomer SLAs) Support in driving Service management best-practice and  process standardisationEnsuring consistent end-to-end application of the Release Management process across the segments)Identifying and planning for Release Management process improvement projects Drives implementationof standard execution of the Release Management process  Process Specific Establishment andconsistent application of processes through the correct integration of the tools, resources,platforms, applications and databases Focus on business requirements and business risk managementand compliancy Execution and management of specific escalation activities in the Release Managementprocess and providing regular feedback to the global process owner and line management Maintain andimprove process effectiveness, efficiency, process performance and process vulnerability Initiatefollow-up actions to correct any problems or inefficiencies arising during the Release Managementprocess and highlights any issues or ideas of improvement to the Release Management Process OwnerEnsure that Release Management KPIs are reported and their targets met Ensure all reporting and datais delivered in a timely manner Executes the Release Management Process for the release Defines anddevelops packages of related change requests to the level of master configuration data together withsystem monitoring and management requirements Accepts, validates and approves (on the first entrylevel) non-standard requests. Verifies release requests for completeness, targets, deadlines,urgency and approves their further processing. Assess the risks and    impact of the releaserequest Associates specific build, test and deployment plans and activities Estimate any applicabledowntime associated with the release request Submit/coordinate the release request for approvalReviews the operational readiness testRole Description
Release Manager Cape Town A contract role with possibility to go permanent   Join our financialservices client! We are looking for an experienced Release Manager with a min of 3 years ITILoperational experience in the Release Management process. General Coordination and management ofRelease Management process activities to agreed SLAs Escalation of risks and issues SupportingRelease Management reporting (KPIs and customer SLAs) Support in driving Service managementbest-practice and  process standardisation Ensuring consistent end-to-end application of theRelease Management process across the segments) Identifying and planning for Release Managementprocess improvement projects Drives implementation of standard execution of the Release Managementprocess  Process Specific Establishment and consistent application of processes through thecorrect integration of the tools, resources, platforms, applications and databases Focus on businessrequirements and business risk management and compliancy Execution and management of specificescalation activities in the Release Management process and providing regular feedback to the globalprocess owner and line management Maintain and improve process effectiveness, efficiency, processperformance and process vulnerability Initiate follow-up actions to correct any problems orinefficiencies arising during the Release Management process and highlights any issues or ideas ofimprovement to the Release Management Process Owner Ensure that Release Management KPIs are reportedand their targets met Ensure all reporting and data is delivered in a timely manner Executes theRelease Management Process for the release Defines and develops packages of related change requeststo the level of master configuration data together with system monitoring and managementrequirements Accepts, validates and approves (on the first entry level) non-standard requests.Verifies release requests for completeness, targets, deadlines, urgency and approves their furtherprocessing. Assess the risks and    impact of the release request Associates specific build, testand deployment plans and activities Estimate any applicable downtime associated with the releaserequest Submit/coordinate the release request for approval Reviews the operational readiness test

Skills and Experience
Role Requirements: Matric and relevant IT Degree or National Diploma 3-5 years’ Releasemanagement work experience in a large and diverse organisation with experience in IT Understandingof risk and control requirements The ability to exercise judgment, multi-task and work with minimalsupervision and managing several deliverables at once Diligent and proactive worker, a self-starterand detail oriented Excellent verbal and written communication skills coupled with soundinterpersonal skills. Holistic process knowledge and general management consulting skillsSelf-starter, able to show initiative and work with little to no guidance Analytical and problemsolving skills Key skills The Release Manager has the following key-skills: Broadly skilled ininformation technology Excellent English communication skills (written and oral), with experienceinteracting with all levels of management Ability to work independently and take decisions wherenecessary Successful delivery against commitments and deadlines Promotes and supportsstandardisation and continuous improvement Experience/Knowledge Essential Detailed knowledge ofthe theory and operation aspects of the process Minimum 3 years ITIL Operational experience in theRelease Management process Understanding of the ITIL best practices Competent with Microsoft Office,Microsoft Excel, Microsoft Word   Personal Effectiveness       Accountable for servicedelivery through own efforts Individually accountable for managing own time, tasks and outputquality for periods of 1 day to a maximum of 12 months Makes increased contributions by broadeningindividual skills and the skills of others   Contact: Andrea.Buwalda@eoh.com