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Call centre helpdesk Technician (IT) (Edenvale)
Job Ref
278953
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
8 May 2018
Expiry Date 5 Jun 2018
Expiry Date 5 Jun 2018
* There have been 30 applications to this job.
* This job has been viewed 1402 times.
Employer:
ICT Recruit
Location:
Gauteng
Salary:
ZAR12000 - ZAR15000 PM
Benefits:
Role details:
- - - - - - - - - - - - - -
Education: Matric
Information and Communications Technology (ICT) related diploma or degree
Call centre certificate would be an advantage.
Skills:
Minimum 5 years experience in an ICT environment, including call centre Competencies: - Communications skills
Service Delivery and Support.
Change Problem and Solution Management.
Telecommunication operations management
Capacity and Compliance Management
Service Delivery Management
Duties:
You will be required to answer calls, assist clients, search information on the system and update information.
Keep the client satisfied with service and keep calm until problem is resolved
Logging of tickets and escalate to correct Technician (2nd Line)
Technical ICT knowledge
Telephone management
Ticket system maintenance (from start to finish)
Service delivery orientated
Reference for this position is Call Centre Helpdesk Technician which is a permanent position based in Edenvale offering a salary of R 12 000 R 15 000 per month.
ICT Recruit are specialist IT recruiters with a wide range of tech positions available. Should you not hear from us within 14 working days please consider your application unsuccessful, however we do keep CVs on our Database for future use or other positions you qualify for.
Email lea @ ictrecruit. co. za
Check out our website www.ictrecruit.co.za for more positions that might be right for you!
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