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Production Support Analyst

Job Ref
250431
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 28 Jan 2015
Expiry Date 14 Mar 2015
* There have been 13 applications to this job.
* This job has been viewed 833 times.
Employer:
Freesource Placement Group

Location:
Gauteng

Salary:
R450000 - R750000 PA

Benefits:
Industry Leading Performance Bonuses


Role details:
- - - - - - - - - - - - - -
A prestigious investment bank is seeking to engage the services of an innovative and analytically minded individual to fill the role of PRODUCTION SUPPORT ANALYST within their Business Technology sphere. The main responsibility will be to manage any incidents & requests occurring within the production environment. \n\n

Qualifications and Experience:
Qualifications:

Computer Science, Information Systems or related degree / Diploma
Basic Server administration on Linux and Oracle environments
Intermediate knowledge of MS Excel & SQL

Experience:

4 - 6 years in a system support type role


Exposure to JSE and ISP Systems an advantage

 
\n\n

 
An opportunity is available for a systems analyst to work in the BU Production Support Area. The support analyst will work closely with the business analysts, development teams, business users, Project teams and the vendors to manage any incidents & requests occurring within the production environment. The candidate’s focus will be to support all JSE & Information Service Provider (ISP) applications e.g. Reuters, Bloombergs, Talx. It will include applying the solutions /upgrades implemented in UAT & Production, to the Disaster Recovery (DR) environment and ensuring that procedures are documented and valid, while proactively enhancing the overall performance of the operating platform.
Critical Performance Areas:

Vendor and Client Relationship management i.e. liaising with users, project managers, business analysts, developers and application support.
Resolve production requests & incidents.
Understand business processes/workflow and system integration.
Roll-out of system enhancements and fixes to UAT, Production and DR environment.
Request and Incident reporting
Analyze incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering etc.).
Document resolutions & procedures for knowledge management purposes.
Manage application specific disaster recovery documentation
Perform technical & user testing on behalf of the business units.

 
Competencies Required:

Ability to innovate and implement.
Strong analytical and problem solving skills.
Detail orientated
Ability to work independently as well produce results as part of a team effort is essential; you must be a team player
Proactive
Good time management
Desire to learn business and system processes
Customer & service focused
Results driven
Team player
Assertive
Strong communication skills both written and verbal.

 
 



 
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