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Sales Support Consultant
Job Ref
281231
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
19 Feb 2019
Expiry Date 5 Apr 2019
Expiry Date 5 Apr 2019
* There have been 10 applications to this job.
* This job has been viewed 2435 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Purposeof position:Promote the sale of IT products effectively and efficiently tocustomers.
Key Responsibility Areas:
Professionally andefficiently manage customer telephonic engagement with a view to maximizing customersatisfaction
Adhering to Telephone Etiquette guideline (document)
ContinuousProduct knowledge improvement (ongoing training)
Cross and up sell of unavailableproduct
Fast but accurate responses to email and telephonic quote requests
Skilfulprice negotiation using system tools available (ERP)
To support all other team members andtheir associated database of clients (telephonic, order placing, quoting, delivery information,backorders. POD’s etc.)
Update CRM to ensure customer detail accuracy and allowproactive marketing
Manage the sourcing and delivery of products to the customer
Generate interest in IT products and solutions
Keep customers informed of new productdevelopment and IT innovation opportunities
Follow up on outbound marketing campaigns
Ensure customer awareness of incentives through telephonic and electronic engagement
Work in a team environment
Deal with and efficiently direct all customer relatedqueries
Assist with the gathering of information for Direct Sales persons
Displayaccuracy regarding messages, quotes, orders, and information given
Answer customer queries,offer product information, do quotes and process orders, track deliveries, obtain POD’setc.
Engage with clients to establish the hardware and software needs of theirbusiness
Ensure customer expectations are met (order taking and delivery)
Provideafter sales support
Back order follow up and executing of queries including offeringalternative in-stock items
Organise one’s time effectively, with the purpose ofcompleting today’s work today
If you fit this profile, please load your CV onthe Datacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'