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X2 Senior Desktop SupportEngineer

Job Ref
278309
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 14 Mar 2018
Expiry Date 28 Apr 2018
* There have been 34 applications to this job.
* This job has been viewed 1459 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Datacentrix is anintegrated, service-orientated ICT systems provider that operates across the entire informationvalue chain. The company is currently looking for an exceptional Senior Desktop Support Engineer whois client orientated, driven by delivery and understands the desktop support life cycle.
- - - - - - - - - - - - - -
Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional Senior Desktop Support Engineer who is clientorientated, driven by delivery and understands the desktop support life cycle.
 
Primary Role Accountabilities:

       End User Support and troubleshooting
       Application and device trouble-shooting / support
       Liaisewith external resources (3rd Party Management) to facilitate resolution of 3rd partyIncidents


Assist in troubleshooting Incidents and action Service Requestslogged (Incident Management / Request Management)
Ability to do root cause analysis andtroubleshooting across systems to resolve incidents
Excellent communication skills(verbally, telephonically and electronically) i.e. Email, WhatsApp etc.
Ability to engageand liaise with Users and concierge personnel
Follow the local, regional and globalescalation matrix
Enabling senior management with communication aboutincidents/requests

 
Critical Requirements - Skills,  Experience & Qualifications:

        A+ or N+ or studying towards an ITQualification
        Senior Desktop Support Skills
        Proven experience in providing IT support across many accounts
        Proficient in Windows 10, Windows phone, Apple IOS and MS-Office suite (i.e. Outlook 2016,Skype etc.)
        Mobile device support - IPhone, Android, iPad support etc.
        Exposure to Cisco Telepresence and Polycom video conferencing
        Proficient in Skype and Zoom video conferencing
        Drafting of documentation (i.e. Quick guides, reference topics) and sharing it with HeadOffice MWP Support.
        Must be able to cope under pressure
        Must be punctual, disciplined and dedicated to effectively execute job requirements keepingin mind internal and customer HR and IT policies


Excellent Communicationand Interpersonal skills (Good email and telephone etiquette)
Must be able to workindependently.  Self-driver, go-getter attitude.
Ability to work well in a teamcontext (remotely)


Willingness to support multiple application systems
Passionate about quality of service delivered.-Very important
Resilient- Knowing how toadjust to unplanned and planned pressure.
Ability to deal with delegates in a positivemanner

 
           Advantageous:

ITIL exposure beneficial (Service delivery focused)
Well-groomed/dressed. Corporate environment


        MCSE/MCP/MCITP would be beneficial


Apple IPhone/IPadexperience

           Additional:

        Previously disadvantaged individual
        Matric
        Own transport and driver’s licence

 




 
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