Urgently looking for a 1st Line Customer Engineer to be based in MidrandCustomer Engineer - Contract

Call Centre Agent


We require well spoken Customer Engineers in Midrand on a contract basis

SA Citizens only!!!

Must have own reliable transport


As a Customer Engineer your duties will include but will not necessary be limited to:

Support users (telephonic & remote support)

Install software

Test software

Ensure Continuous Business Improvement

Detailed personal advice and guidance is provided to all users in the effective use of systems, products & services available to them

Continuously demonstrate ingenuity in applying knowledge to non-standard situations.

Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.

Successfully diagnose underlying causes and help users to recover or continue operation.

An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, according to established procedures.

Constantly prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily


Must have:

A+ and N+ or

MCSE or

MCSA or

MCITP

None