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IT Infrastructure Monitoring Team - Support Desk Top Engineer

Job Ref
275663
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 16 Jan 2018
Expiry Date 13 Feb 2018
* There have been 121 applications to this job.
* This job has been viewed 9255 times.
Employer:
Tech Mahindra

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
Location – Johannesburg
Duration – 5 years project – Candidate will be offered 1 year Direct Contract role (renewable every year)
Number of positions – 8
Experience :-
1-2 Years’ experience
2-4 Years’ experience
- - - - - - - - - - - - - -
Job Description:-
· Monitoring Team with L1 Resources for All domains to cover 24x7 IT Environment (Server, Network, Storage and Database)
· Management of alerts raised by infrastructure elements
· Perform daily health checks (Network, Servers & Datacenter)
· Knowledge of Windows & Network Infrastructure
· Perform operations based on the documented procedures
· Assist in analysis of the reporting and alerts raised by various infrastructure devices
· Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place.

Roles & Responsibilities:-

· 24x7 proactive monitoring of server ,storage, backup and network environment alerts via monitoring tool and Email
· Escalations and Follow up with the IT System Admin team as well as specific application team on pending high priority trouble tickets
· Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks
· On time Escalation and Reporting of alerts according to Incident Management process
· Daily / Weekly Report preparation based on the specified already agreed format and sending the same to pre-assigned set of recipients
· Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies
· Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure
· Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards



 
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