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Specialist: Infrastructure Service Delivery (M)

Job Ref
284160
Job Type
Permanent
Employer Type
Company
Date Added 23 Feb 2021
Expiry Date 23 Mar 2021
* There have been 11 applications to this job.
* This job has been viewed 2524 times.
Employer:
Openserve

Location:
Gauteng (Pta)

Salary:
Market related

Benefits:


Role details:
CORE DESCRIPTION:

Accountable for the management, delivery, support and performance of reliable IT Infrastructure services. This role will provide IT support of business processes and strategies through the integration of IaaS, SaaS, and PaaS technologies. The IT System Infrastructure Manager will work closely with project managers, business users, and technical team members to provide guidance and support for projects and initiatives ranging in size from minor enhancements to major multi-year initiatives. This position will work with their team to develop and document an enterprise architecture framework and an enterprise scorecard for IT Infrastructure. This position will be responsible for ensuring our cloud services and network and general IT infrastructure meet the service level agreements committed to the business and the key performance indicators that support them.
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KEY DELIVERABLES / PRIMARY FUNCTIONS:

Serve as a knowledge resource for information technology capabilities and best practices
Work with the information security and compliance teams as necessary
Prepare formal project documentation, including specifications, requirements summaries, and logical system design documents
Manage priorities and services delivered through 3rd party or managed service engagements
Deliver reliable and cost-effective IT Infrastructure Services (e.g. Network, Server Management, Storage, File Sharing, PCs, Mobility, Virtualization, Email, Messaging, Remote Connectivity, Cloud Computing and Integration).
Establish metrics and service level agreements for managing IT Infrastructure Services that are aligned to business needs.
Direct and manage the IaaS environment and ensure the service level agreements are achieved by the vendors.
Lead the organization in the development and maturity of the IT Infrastructure Environment aligned to business objectives.
Lead the development of short- and long-range IT infrastructure plans and drive the execution.
Oversee the development, design, and implementation of new infrastructure services and changes to existing services, ensuring that commitments are properly planned, staffed, monitored and reported
Infrastructure testing and testing methodology, and issue/bug management
Infrastructure change control. Critically evaluate requests that impact systems and ensure sufficient end-to-end process understanding before making decisions and changes.


EXPERIENCE:

Five or more years of progressive experience in IT Infrastructure.
One or more years in supporting cloud based platforms.



QUALIFICATIONS:

3 years degree/diploma (NQF 6) in Computer Science , Software Engineering, Operations, Industrial Engineering, Business or related field or equivalent work experience


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