JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Administrator: Service Knowledge Management
Job Ref
282186
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
19 Aug 2019
Expiry Date 16 Sep 2019
Expiry Date 16 Sep 2019
* There have been 13 applications to this job.
* This job has been viewed 1099 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Core Functional Knowledge/ Skills Good Planning Skills
Good Understanding of Process, Procedures and Work Instructions
Management and Knowledge Management Tools (i.e. Helix and Marval)
Reporting Skills
Technical Understanding of Service Components and Technology Utilised
Working Knowledge of Microsoft Office Software Products
Understands BCX's Business Ethics and Values
Key Deliverables / Primary Functions
Compile and Distribute Knowledge Article usage and creation Reports
Verify Quality of Information submitted in articles created
Interface with Problem Management and Incident Management and Database Data Owners
Assist with Training and Awareness on the Knowledge Management function and benefits
Review and Audit Data Integrity on articles in the system, remove or reclassify where required
Monitor Process Activities , e.g. optimising processes, assist in creating training material, etc.
Interface with Service Desk to drive article usage and first contact resolution
Competencies (Behaviour)
Analytical Thinking
Communication
Conformity
Customer Excellence Orientation
Feedback
Listening Potential
Organising
Reading Comprehension
Qualifications
Grade 12, NQF Level 4
Relevant diploma/degree, NQF level 5/6 advantageous
Preferably ITIL Foundation certificate
Experience
3 - 5 years experience in an IT environment
Experience in Technical IT environment advantageous