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Project Manager - Front LineServices
Job Ref
279802
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
25 Jun 2018
Expiry Date 9 Aug 2018
Expiry Date 9 Aug 2018
* There have been 2 applications to this job.
* This job has been viewed 821 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Projects from Idealisation to Operational andalso refreshment cycles. (Plan, Build and Run)Ensure alignment between the IMdepartment strategy and the BU strategy.
Incorporate the BU strategy and businessplan as well as the IM IT & OT strategy.
Ensuring that all requested ICTservices have been mandated via the appropriate business unit structures.
Establishing appropriate service level commitments between IM and the business unit and managingthe provision of the service along with the mandated service providers.
Leadingchange in the business unit by providing professional advice on technology trend opportunities forimproved technology utilisation, business opportunity identification and business strategy andplanning inputs.
Life Cycle Management planning and execution for both ITinfrastructure and applications.
Management of the overall application andinfrastructure change control process.
Ensure compliance to architectureframeworks.
Value identification through process metrics and applicationoptimization and utilization.
Customer relationship management.
Manage stakeholders by co-coordinating service level escalations.
Createvisibility and communicate services provided to the customer.
Negotiate andimplement activities required to fulfil and service all customer arrangements.
Manage business unit and corporate office management customer expectations on a daily basis,advocate on behalf of the service organisation, and communicate to functional teams.
Monitor SLA’s with clients and service functions to ensure compliance and satisfaction.Manages the gathering of formal and informal customer feedback.
Managestakeholder’s expectations from a customer and IM perspective.
Providerelevant communication to the respective stakeholders.
Investigate andidentify business needs and information gaps, and implement optimisation opportunities.
Align new requirements and/or opportunities to the BU/Regional strategic intent.
Prioritise demand with stakeholders based on budget and resource constraints.
Quantify and review customer capital budget provision and obtain principle approval fromstakeholders.
Provide leadership and direction in development and motivation ofinternal and contracted employees.
Ensure talent management supports theachievement of employment equity and diversity targets.
Establish and maintaincustomer focused culture within the IM department.
Promote teamwork, providesupport and manage performance.
Prepare and manage the IM operational budget perBU aligned to cost targets.
Effectively manage resources and assets.
Focus on improvement for potential cost reduction.
Identify and resolvestakeholder issues.
Maintain and ensure a healthy environment, safe operations andpractices.
Ensure compliance with all relevant SHEQ policies, procedures and setstandards.
Encourage a culture that focuses on safety and health.
Liaise with Business Solution Provisioning and Principle architects to identify optimizationopportunities.
Develop a prioritised 3 – 5 years systems roadmap/staircasein support of the BU/Area strategy and aligned to the IT and OT strategies.