Job Description:
The System Administration function is responsible for all the activities associated with the initial triggers to fulfil the end-to-end Installation process. The function also oversees the responsibility for the following processes:
Processing of Installations; Processing of Device Exchanges; Processing of Device Re-sites; Processing of Invoicing TM Account Creations.
Job Description:
The System Administration function is responsible for all the activities associated with the initial triggers to fulfil the end-to-end Installation process. The function also oversees the responsibility for the following processes:
Processing of Installations; Processing of Device Exchanges; Processing of Device Re-sites; Processing of Invoicing TM Account Creations.
Fulfil activities associated with each of the below processes:
Processing of Installations:
• Accept Installations tasks on the relevant Re-Site Action Group within the system, namely Astea
• Collection of Installation Delivery Schedules
• Validation of information within the Installation Delivery Schedule
• Re-assignment of Installation Tasks to relevant Resolver Action Groups
Processing Device Exchanges
• Creating the order to trigger the Warehouse Process
• Creating Material demand for the old device
• Instructing the Warehouse to deliver the new Device
Processing of Device Re-sites
• Creating a new site within the system, namely Astea
• Selecting the relevant Warehouse
• Creating the primary contact
• Validation of Address
• Changing the Install item
• Selecting the relevant action group
• Instructing the Warehouse to collect the old Device
• Capturing the Re-site Changes
Processing Invoicing
• Update and maintain address changes within the Asset Database.
• Resolving of Dealer installations once confirmation of resolution has been received
• Creating and submitting charges on purchase requisitions for Dealer installations
• Compiling and submitting Asset Database reporting requirements
• Creation of TM accounts.
• Assist with other ADHOC duties in the Command Centre to ensure smooth operation of the System Administrator function.
Job Requirements:
• Matric
• ITIL v3 Foundation Certification
• A minimum of 2 years experience in System Administration as a function
• Experience in working and understanding ITIL based processes
• Must demonstrate attention to detail and be process driven
• Must be Computer Literate (MS Word Intermediate & Excel Advanced)
• Passionate about making a difference