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IT Field Technician (Must have own car)
Job Ref
248584
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
21 Nov 2014
Expiry Date 19 Dec 2014
Expiry Date 19 Dec 2014
* There have been 17 applications to this job.
* This job has been viewed 465 times.
Employer:
Accotech Interim Outsourcing
Location:
Gauteng
Salary:
ZAR10000 - ZAR14000 PM
Benefits:
Role details:
- - - - - - - - - - - - - -
QUALIFICATIONS:• Matric
• A + and N + Qualification
SKILLS AND KNOWLEDGE:
• 1- 2 years experience in maintaining equipment in an IT environment
KEY PERFORMACE AREAS:
• Action and close new calls within customer SLAs and MTTR/MTTC
• Plan and manage daily activities and follow up CL calls
• Minimise recalls and Ensure a first time fix rate
• Maintain and manage sufficient boot stock
• Complete and hand back any faulty parts (RAs) or customer RAs within 3 days
• Verify and sign warehouse reports, reconciling all discrepancies
• Book parts usage to the correct call and manage assigned calls
• Complete all administration within specified time frames as per policies
• Retain customer relationships at a professional level, ensuring zero escalations
• Manage productivity
• Comply with all QMS procedures