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IT Field Technician (Must have own car)

Job Ref
248584
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 21 Nov 2014
Expiry Date 19 Dec 2014
* There have been 17 applications to this job.
* This job has been viewed 465 times.
Employer:
Accotech Interim Outsourcing

Location:
Gauteng

Salary:
ZAR10000 - ZAR14000 PM

Benefits:


Role details:
MUST HAVE VALID DRIVERS LICENSE AND OWN VEHICLE. Action and close new calls within customer SLAs and MTTR/MTTC. Plan and manage daily activities and follow up CL calls. Minimise recalls and Ensure a first time fix rate.
- - - - - - - - - - - - - -
QUALIFICATIONS:
• Matric
• A + and N + Qualification

SKILLS AND KNOWLEDGE:
• 1- 2 years experience in maintaining equipment in an IT environment

KEY PERFORMACE AREAS:
• Action and close new calls within customer SLAs and MTTR/MTTC
• Plan and manage daily activities and follow up CL calls
• Minimise recalls and Ensure a first time fix rate
• Maintain and manage sufficient boot stock
• Complete and hand back any faulty parts (RAs) or customer RAs within 3 days
• Verify and sign warehouse reports, reconciling all discrepancies
• Book parts usage to the correct call and manage assigned calls
• Complete all administration within specified time frames as per policies
• Retain customer relationships at a professional level, ensuring zero escalations
• Manage productivity
• Comply with all QMS procedures



 
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