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Ops Specialist: Systems Engineer - Infrastructure

Job Ref
282025
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 19 Jul 2019
Expiry Date 16 Aug 2019
* There have been 20 applications to this job.
* This job has been viewed 1302 times.
Employer:
BCX

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
• To manage and support customer technical solutions.
• Provides general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems.
• Take on internal initiatives to create server opportunities and work in fast paced environment.
• Solid understanding of client/server, networking and internet technology fundamentals.
- - - - - - - - - - - - - -
Core Functional Knowledge/ Skills
• Hardware/Software Installation and management
• Documentation/Technical Authoring
• Excellent communication and presentation skills
• Effective working in a global team environment

Key Deliverables / Primary Functions
• Support of Microsoft Products, which includes, but not limited to, Windows Servers, Azure AD, Active Directory Federation Services, O365, Exchange and Lync/Skype for Business.
• Assist with design, implementation, review and optimization of Exchange and Outlook.
• Deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/O365 Unified Messaging.
• Capacity Management and Analysis.
• Management of reports, oversee documentation.
• General maintenance, support and troubleshooting of the Client Infrastructure.

Competencies
Strategizing service delivery; Directing People; Exploring Possibilities; Interacting with People; Making Decisions, Pursuing Goals, Producing Output, Upholding Standards.

Qualifications
Relevant Post Graduate Degree (NQF 8) in Business or Information Technology or related.
Alternatively, Grade 12 (NQF 4) with relevant IT certification.

Experience
4 or more years’ experience in the Microsoft Products, field of speciality within a large and highly complex organisation

Certification/ Professional Registration
Desirable Certifications:
• MCSE/MCSD/MCPD vendor qualifications
• ITIL Certification
• Skype for Business
• Lync Server 2013
• Active Directory
• Exchange/O365


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