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X2 Senior Desktop SupportEngineer
Job Ref
278309
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
14 Mar 2018
Expiry Date 28 Apr 2018
Expiry Date 28 Apr 2018
* There have been 34 applications to this job.
* This job has been viewed 1460 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional Senior Desktop Support Engineer who is clientorientated, driven by delivery and understands the desktop support life cycle.Primary Role Accountabilities:
End User Support and troubleshooting
Application and device trouble-shooting / support
Liaisewith external resources (3rd Party Management) to facilitate resolution of 3rd partyIncidents
Assist in troubleshooting Incidents and action Service Requestslogged (Incident Management / Request Management)
Ability to do root cause analysis andtroubleshooting across systems to resolve incidents
Excellent communication skills(verbally, telephonically and electronically) i.e. Email, WhatsApp etc.
Ability to engageand liaise with Users and concierge personnel
Follow the local, regional and globalescalation matrix
Enabling senior management with communication aboutincidents/requests
Critical Requirements - Skills, Experience & Qualifications:
A+ or N+ or studying towards an ITQualification
Senior Desktop Support Skills
Proven experience in providing IT support across many accounts
Proficient in Windows 10, Windows phone, Apple IOS and MS-Office suite (i.e. Outlook 2016,Skype etc.)
Mobile device support - IPhone, Android, iPad support etc.
Exposure to Cisco Telepresence and Polycom video conferencing
Proficient in Skype and Zoom video conferencing
Drafting of documentation (i.e. Quick guides, reference topics) and sharing it with HeadOffice MWP Support.
Must be able to cope under pressure
Must be punctual, disciplined and dedicated to effectively execute job requirements keepingin mind internal and customer HR and IT policies
Excellent Communicationand Interpersonal skills (Good email and telephone etiquette)
Must be able to workindependently. Self-driver, go-getter attitude.
Ability to work well in a teamcontext (remotely)
Willingness to support multiple application systems
Passionate about quality of service delivered.-Very important
Resilient- Knowing how toadjust to unplanned and planned pressure.
Ability to deal with delegates in a positivemanner
Advantageous:
ITIL exposure beneficial (Service delivery focused)
Well-groomed/dressed. Corporate environment
MCSE/MCP/MCITP would be beneficial
Apple IPhone/IPadexperience
Additional:
Previously disadvantaged individual
Matric
Own transport and driver’s licence