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Support Engineer

Job Ref
276447
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 20 Oct 2017
Expiry Date 4 Dec 2017
* There have been 46 applications to this job.
* This job has been viewed 2694 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional Support Engineer and this comes with a lot ofpressure at times
- - - - - - - - - - - - - -
2.  Purpose of Role: To provide onsite application supportrelating to a factory production environment.
 
3.  Primary Role Accountabilities:

·         End User Support in a factory environment
·         Application trouble-shooting / support
·        Liaise with external resources(3rd Party Management) to facilitate resolution of 3rdparty Incidents


Assist in troubleshooting Incidents and action ServiceRequests logged for the Flexnet environment (Incident Management / Request Management)
Assisting with troubleshooting incidents on all qualified Factory Applications
Abilityto do root cause analysis and troubleshooting across systems to resolveincidents. 


Critical Requirements - Skills, Experience & Qualifications:


Matric or Grade 12 Essential

A+ or N+ or studying towards an ITQualification

Desktop Support Skills (Intermediate to Senior)

MCSE/MCP/MCITP would be beneficial

Proven experience in providing IT support inthe context of an Industrial Automation (IA) / Factory Production environment

Proficient in Windows 7, Windows server (Active Directory) and MS-Office suite

Excellent Communication and Interpersonal skills.



Must be able to workindependently.
Self-driver, go-getter attitude.
Ability to work well in a teamcontext


Must be able to cope under pressure

Must bepunctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNALand CUSTOMER HR and IT policies



After hours support based on shiftschedules
Previous exposure to supply chain management processes beneficial
Willingness to support multiple application systems that are part of the ecosystem in thefactory


Ability to do troubleshooting across systems (IT and IA) to resolveincidents



Willing to work in a factory environment
Willing to workin a shift environment
Passionate about quality of service delivered
ITIL exposurebeneficial (Service delivery focused)
Needs to be able to work at heights and pass anannual medical exam

 
           Advantageous:


Knowledge of Domino, Cimjet and Laser label printers
MES (Manufacturing Execution Systems)
Motorola Scanners
Cherwell ServiceDesk
FMCG/Manufacturing knowledge

If you fit this profile,please load your CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'




 
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