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Systems Engineer ( JHB )

Job Ref
284428
Job Type
Permanent
Employer Type
Company
Date Added 13 Sep 2021
Expiry Date 11 Oct 2021
* There have been 13 applications to this job.
* This job has been viewed 2444 times.
Employer:
BCX

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
CORE DESCRIPTION:

To manage and support customer technical solutions and Provides general technical support on customer systems under guidance of technical specialists.
- - - - - - - - - - - - - -
KEY DELIVERABLES / PRIMARY FUNCTIONS:

• Execute to the Work Group Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems


EXPERIENCE:

3 years’ experience in particular field of speciality within a large and highly complex organisation
Alternatively, 5+ experience in particular field of speciality within a large and highly complex organisation


QUALIFICATIONS:

Relevant Diploma or Degree in Information Technology or Computer Science or similar
Alternatively, Grade 12 (NQF 4) with relevant IT certification


CERTIFICATIONS:

Relevant technical certifications in field of speciality (Azure Associate, VMware and Hyper-V)


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