Key Duties and Responsibilities:

3rd level support (on specific product Issues ) - consulted to provide problem solving in high impact incidents Participation in design forums , project forums,
Present to stakeholders on any impact or change to specific product
Provide advice on procurement of products
Participate in Research and Development related to Product usage ( ID new functionality translate for Nedbank environment - built feasibility study and migration plan)
Participate in RFP.
Maintain up to date landscape views and Technical guidelines of how specific products are implemented at Nedbank
Maintaining Technology road map to align to strategic IT Policies and Procedures)
Provide technical mentoring related to specific product, Participate in defining of career stream and role requirements
Attend technical specific industry forums. Provide technical mentoring to both individuals and specialist development projects
Develop optimum solutions that meet both business and technology requirements.
Design Technical Solutions.Educational Requirements:

Accredited Microsoft SQL DBA citification. Where formal expert certification on technology is available
Degree - NQF 7 / IT Diploma or equivalent

Skills:

Provide specialist advise and counsel to functional/ and non functional user personnel and projects teams on the technical speciality.
Work collaboratively with stakeholders, provides advice to business on best demonstrated practised for the specific product.
Identifies and resolves most complex technical issues related to specific product .(final point of resolution before consulting externally)
Documentation of all processes, procedures and standards that enable the specific product is maintain and communicated.
Stays abreast of changes related to the product. Develops the skill within the organisation, act as skills mentor on specific product.
Develop optimum solutions that meet both business and technology requirements. (Performance, Cost , sustainability, Capacity, ROI) Design Technical Solution

Culture:
• Understanding of industry best practise frameworks
• Level of expertise is recognised by forum of peers
• Expert technical knowledge on a specific product
• Expert ability in problem resolution
• Business Consulting skills
• Occasional overtime and standby depending on projects
• Customer focus driven
• Building relationships between different areas of expertise.