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Service Desk Engineer
Job Ref
278265
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
9 Mar 2018
Expiry Date 23 Apr 2018
Expiry Date 23 Apr 2018
* There have been 45 applications to this job.
* This job has been viewed 2973 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionService Desk Engineer 12 months contract A big financial corporate based in Sandton Johannesburg islooking for service desk engineers with 1st and 2nd line support experience to provide businessusers with immediate and consistent IT support using technical skills along with support tools suchas Service Now, Active Directory and knowledge bases.DUTIES AND RESPONSIBILITIES • Perform first and second line support on various Windows based platforms • Focus areas on First call resolution• Perform break fix and problem calls • Escalate issues in a timely manner as required to ensure customer satisfaction and theattainment of SLA's and KPI's • Perform advanced trouble shooting and escalation to vendors • Ensure processes and procedures are followed according to agreed service times • Detect problems & escalate to specialist groups • Perform communications to customers/users and internal staff of incident outages whererequired
Skills and Experience
SKILL AND EXPERIENCE MS Office 365 Windows 7 Remote Desktop / Assistance Active Directory CitrixSCCM Mobile Support Cisco technologies Avaya technologies Understanding of ITIL Understanding ofService level agreements Exposure to Service Now QUALIFICATIONS AND EXPERIENCE A+, N+ or NCP 2years’ experience Please send your updated CV to Mathe Griffiths Tel: 010 590 4000 Email:Mathe.Griffiths@eoh.com
