Are you a tech-savvy problem solver with a passion for software development and customer support? Look no further! PricePoint IT is seeking a dynamic Software Engineer/Help Desk Support professional to join our innovative team.About Us:

At PricePoint IT, we specialize in delivering cutting-edge software solutions to the retail industry. Our commitment to excellence drives us to continuously enhance our products, providing our clients with the tools they need to thrive in a competitive market.


Position Overview:
As a Software Engineer/Help Desk Support, you'll play a pivotal role in ensuring the seamless integration and operation of our software products for our valued retail clients. Your technical expertise and customer-centric approach will be crucial in resolving issues, offering guidance, and contributing to the evolution of our software offerings.


Responsibilities:

- Provide first-class help desk support to retail clients, addressing technical queries and troubleshooting software-related issues.
- Collaborate with the software development team to diagnose and resolve complex technical problems.
- Utilize your SQL proficiency to assist in database management and optimization.
- Enhance user experience by developing and maintaining HTML5/CSS3 components when necessary.
- Contribute to the development and improvement of internal documentation, knowledge base, and FAQs.
- Stay up-to-date with industry trends to suggest innovative solutions that elevate our software's performance and usability.


Qualifications:

- Strong proficiency in SQL for efficient database management.
- Familiarity with HTML5 and CSS3, with the ability to create and modify web components.
- Excellent problem-solving skills and a passion for delivering top-notch customer support.
- Effective communication abilities to convey technical information clearly to both technical and non-technical users.
- Experience in the retail industry is a plus, but not mandatory.


Perks and Benefits:

- Competitive salary and performance-based incentives.
- Opportunity to work with a collaborative and forward-thinking team.
- Ongoing training and skill development to keep you ahead in the technology landscape.
- Flexible work arrangements that prioritize work-life balance.
- Chance to make a meaningful impact on the retail industry through innovative software solutions.


If you're ready to take your software engineering and help desk skills to the next level while contributing to the success of the retail sector, we'd love to hear from you! Send your resume and a brief cover letter highlighting your relevant experience to us. Join us in shaping the future of retail software at PricePoint IT