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NEWSLETTER
FOLLOW US
Senior Systems Engineer: Infrastructure
Job Ref
269146
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
29 Aug 2016
Expiry Date 12 Sep 2016
Expiry Date 12 Sep 2016
* There has been 1 application to this job.
* This job has been viewed 1764 times.
Employer:
BCX 1
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
•Operates closely with customer to determine requirements and resolve problems.
•Provides general technical consulting on systems to customers and field service engineers.
•Co-operates with sales and support personnel on customer requirements and needs.
•Assists junior and new staff members in technical functions.
- - - - - - - - - - - - - -
CONTEXT
•Take cognisance of industry compliance requirements
•Be aware of changes in clients operational and medium to long term objectives and ICT requirements
•Understand the current BCX service model
•Be aware of SLA / OLA requirements
•Have a conceptual understanding of the Service delivery model.
•Awareness of latest updates of Service Catalogue which form the basis of Service delivery
•Alignment with Client Services Models
•Awareness of emerging and current technology.
CUSTOMERS
•Data Centre Services
•Clients Data Centre Service departments
•Other Infrastructure Services Manager: Technical Support Service Delivery (e.g. SDMs)
ROLES
•Applications Support
•Capacity management
•Research
•Change Management
•Database Administration
•Data Analysis
•Documentation/Technical Authoring
•Hardware/Software Installation
•Porting/Software Integration
•Systems Integration
•Systems Testing
•Pre-Sales Support
Job Requirements -
EDUCATION AND EXPERIENCE
•NQF 4 (matric)
•VMWare certification.
•MCSA (Microsoft Certified Systems Administrator) is an advantage
•Minimum 6 - 8 years experience in an IT environment
COMPETENCIES
Knowledge:
•BCX policies and procedures (governance)
•Client policies and procedures (governance)
•Understand BCX values and ethics
•Operational structure (organogram)
Skills:
•Application of specialisation areas (e.g.. messaging)
•Interpersonal skills
•Conflict management skills
•Problem solving skills (both technical & soft)
•Report writing skills
Core Competencies:
•Conceptualisation
•Client Excellence
•Orientation
•Insight
•Flexibility
•Initiative
•Team work
•Analytical thinking
•Verbal communication
