Prestigious "Best Company toWork For" based in Kempton Park is urgently looking for a Support Engineer - Server to join their ITTeam for a 12 months renewable contract. The candidate must have 6 years Support experience andVMWare.Prestigious "Best Company to Work For" based in Kempton Park is urgentlylooking for a VMWare Server Engineer to join their IT Team for a 12 months renewable contract. Thecandidate must have 6 years Support experience in VMWare and must hold a MicrosoftCertification.
 
KNOWLEDGE AND EXPERIENCE
 
Education

   Matric 
Diploma  or Degreein IT 
MCSE certified  or MCIPT 
N+  
A+

Experience & Skills

   6 years SupportExperience
Server 2000, Server 2003, SBS Server, Server 2008, Server 2012 (DHCP, DNS,TCP/IP) 
TCP/IP Printing  
Windows XP
Windows 7 , 8,10 
Active Director 
MS Office Suite
Virtualization(VMware) 
SAN (EMC, Brocade)
Good understanding offirewalls
Server hardware (HP)
Solid Windows operating system (OS) knowledge.
Solid knowledge on Windows  processing hardware.  
Solid Windows GUI and command line  knowledge.  
Understand Operatorand/or Production Support and/or Application support roles.

PRINCIPALACCOUNTABILITIES

 Process Alignment

General

ProblemResolution and Troubleshooting, 1st and 2nd line/Level
Provide 24x7 support and maintenance Microsoft Servers environment
Provide support and technical advice
Respond to enquiries /queries from  staff, administrators, service providers,site personnel and outside        vendors and etc. to providetechnical assistance and suppor  
Implement and/or coordinate system updates andreplacement of 'old' versions
Ensure networks and servers are fully operational
Manage the day to day operations of the networks
Liaising with relevant3rd parties and 3rd level engineers towards the resolution of technicalissues
Building and re-building of servers

 Administration  

Conduct UserAdministration 
Network printer administration
Administrate Email andWeb access  
Administrate Anti-Virus Solutions

 Monitoring  

Monitor security events andensure compliance with Security Policy
Monitor and Remediation of Backups and SANissues  
Monitor Operational systems
Monitor Network and Serverperformance
Conduct   spotting of trends across regions and client base and feedingback   observations and assessments to the company’s management team
Maintainnetwork operations, applications and operating systems.
Process any follow up action
Perform all call resolutions related to assigned areas
Develop standard operatingprocedures (SOP’s) for 1st and 2nd level support
EnsureCompliance with all Operation policies and instructions
Ensure Compliance with allservice management system reporting and ticket update requirement  
Develop andmaintain network-support-related documentation 
Prepare technical reports on theoperation of systems

 Customer Service

Respond timeously to customer queries and to provide feedback 
Updatecustomers on the progress of data updates both daily and monthly
Actively find ways toimprove customer service
Provide customer service as per agreed SLA’s

Learning
 Performance Contracts

 Participated in annual contracting process, agree and sign required documentation
 Participated in quarterly performance management process / reviews

Skills Development

Ensure learning solutions are identified,proposed and implemented   according to on-going personal and team development plans.
Negotiate training and development requirements with manager