Business Unit: Converged Communications

Department: Networks Solutions: Tier 3 Support



Core description:

Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed
specifications for larger complex networks and communication systems that are in alignment with BCX’s
standards, as well as supervising direct reports.Key deliverables and primary functions:

- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support Integrate systems


Core Functional Skills & Knowledge:

- Customer Service
- ICT Knowledge
- Process Orientation
- Result Orientation
- Infrastructure Development& Support


Minimum Qualifications:

NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12


Experience:

3 years’ experience
OR
Grade 12 & 5 years’ experience


Certifications:

CCIE (Cisco Certified Internetworking Expert)
ITIL