JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Ops Specialist - Configuration Management
Job Ref
282085
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
28 Oct 2019
Expiry Date 25 Nov 2019
Expiry Date 25 Nov 2019
* There have been 19 applications to this job.
* This job has been viewed 6180 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Core Functional Knowledge/ SkillsITIL fundamentals; Statistical Techniques; Reporting; Business writing skills (high degree of competency in English writing); Time & Priority Management; Data manipulation skills
Key Deliverables / Primary Functions
• Define Configuration Management policies, processes, procedures and standards
• Successfully develop and maintain the Configuration Management process in alignment with BCX’s standards
• Manage and review the efficiency and effectiveness of the Configuration Management process in order to ensure the alignment to BCX’s standards
• Produce management information in alignment with BCX’s policies and procedures
• Provide effective reporting for the ITIL discipline (Configuration Management) in BCX and clients to maintain and improve the processes implemented
• Create and manage the Configuration Management plan, principles and processes and their implementation, which includes CI registration procedures; access controls and privileges
• Ensure that the correct roles and responsibilities of relevant parties are defined in the Configuration Management plans and procedures
• Propose and agree with, Configuration Items (CI’s) to be uniquely identified with naming conventions
• Ensure that all staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates
• Perform new client take-on; Plan, publicize and oversee the implementation of new Configuration Management systems and procedures
Competencies (Behaviour)
Analytical Thinking; Applied Strategic Planning and Thinking; Communication skills with technical support teams and customer representatives; Conceptualisation of technical landscape into visual representation; Customer Excellence Orientation; Excellent Technical Understanding of Service Components and Technology Utilised; Facilitation Skills; Good Working Knowledge of Microsoft Office Products; Strong Understanding of The Service Support Environment; Understands BCX's Business Ethics and Values
Qualifications
• Relevant Diploma (NQF 6) in information technology or Computer Science or similar.
• Alternatively, Grade 12 (NQF 4) with IT certification
Experience (length and type of experience)
• 3 -5 years Configuration Management experience, of which at least 1 year doing client take-ons
• Broad technical exposure & knowledge of Enterprise IT across SAP, Linux and Wintel systems (virtualized server environments and complex, leveraged networks)
Certification/ Professional Registration
• ITIL V3 Foundation +; Minimum
• Prefer ITIL V3 Practitioner: Service Transition
• ITIL Expert an Advantage