A Multinational Bank is seeking to employ a TECHNICAL SPECIALIST to perform deploy and operate work that pertains to Client Server Services Operating Systems operations. The ideal candidate will have 3-5 years experience in use and administration of Windows or VMware along with a Qualification (preferably vendor certified) in the use and administration of one or more of Windows or Linux operating systems or VMware.Job description
Job purpose
Perform deploy and operate work that pertains to Client Server Services Operating Systems operations (as specifically allocated by line management from time to time in order to achieve optimal work load distribution amongst role incumbents.)
 
Key Responsibilities
The incumbent shall be accountability to perform the work as allocated that will pertain to one or more of the following Operating Systems deploy and operate processes:
Perform deployment work for projects on demand and in accordance with project schedules.
Perform day to day application and user administration and other application specific maintenance. In terms of user administration, ensure that user access and related permissions are managed in accordance with the user access management regime.
Deploy application patches, refreshes, and upgrades in accordance with related deployment and release schedules.
Maintain backups of the operational application to enable restore in cause of disaster recovery in accordance with the backup and restore regime.
Perform DR exercises as directed by the BCM regime.
Resolve incidents and problems and escalate 3rd level support requirements to 3rd party support contractor(s) and coordinate support provision. Service restore shall satisfy service level agreements.
Maintain run books for Operating Systems operations utilising deployment- and maintenance guides directives originating from Products & Services
Interact with Products & Services to optimise and maintain Operating Systems infrastructure and operations service levels at a level that fully endorse GTI's service level agreements with its customers
Support Operational Controls processes (Audits, Risk and DR& BCM governance, business processes improvements, performance management, and finance and business management), supply requested information and implement corrective actions as applicable


 
Key performance measure
Deployment success rate(s)
SLA performance score(s) – (MTTR, MTBF)
Risk and DR & BCM score(s)
Audit score(s)
Customer satisfaction score(s)

 
Key performance metric targets (not necessary limited to the above only) would be continuously agreed with the line manager
 
Internal and external relationships
Operating Systems, Client Server Services, Shared Operations
Vendors and Support Contractors

 
Competencies required
Qualifications
National Senior Certificate
Qualification (preferably vendor certified) in the use and administration of one or more of Windows or Linux operating systems or VMware
FIAS

 
KnowledgeExtensive knowledge and understanding of Windows and VMWare
Good proficiency in Microsoft Office applications.
Good business writing and reporting skills

 
Experience3-5 years experience in use and administration of Windows or VMware.
Demonstrable track record.
Good understanding of the current state of IT Infrastructure, specifically pertaining to Microsoft for X86 servers

 
Technical competencies
Basic ITIL exposure.
Affinity for software and programming

 
Personal competencies
Good interpersonal skills
Being proactive
Guarding against arrogance
Problem-solving style
Acting with integrity
Growing our people
Respecting each other
Work with minimal supervision
Work under constant pressure

 
Problem solving, planning and decision making
Problem solvingThe incumbent must be able to frame problems within a business context and understand the business impact of problem and business value of solving them and be able to communicate that clearly to both staff and clients.
The incumbent must be able to provide quality solutions.
As a result of the dynamic nature of Group IT, the incumbent must be innovative and think out of the box so as to provide effective solutions to problems.
This role spans multiple services and so requires a high degree of consultation and engagement in all related activities.
This role has firm-wide effect on infrastructure service delivery to LoB. As such, decisions made can be far reaching and would impact the financial position and/or reputation of the Bank

PlanningDecision makingDecisions are made rationally and professionally, with due regard for policies and standards.
In many cases decisions will need to be made based on limited or unclear data. The incumbent will be expected to use experience, judgement and management skill to limit risk of poor decision making.

 
Work environment
Budget and costs
This role has no direct responsibility for budget; however, the incumbent shall comply with all budget controls and mechanisms within Shared Operations

 
Working conditions
Normal office hours will be applicable to this position but overtime will be required on a monthly basis.
Standby duties required on a monthly basis.
Travel might be required from time to time