Job Description:
To investigate, analyse, resolve and advise on support issues in an application environment
Job Description:
To investigate, analyse, resolve and advise on support issues in an application environment
Responsibilities:
Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
Provide specialised investigation and analysis to ensure data integrity of applications
Assisting with coordinating and recreating of production issues on test systems
Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data
Understanding clients business processes and requirements
Advise and assist with the making of configuration amendments to the system
Advise and assist with solutions for temporary workarounds
Testing of software release items for production implementation
Answering customer and internal technical system related queries
Review and improve operational requirements relating to the system business processes
Advise and train analyst/support teams with system investigations and support processes
Familiarize and advise on the technical support requirements for major events
Perform the above on a shift basis
Participate in the support team standby schedule

Education Required:
3 Year tertiary qualification or a relevant IT qualification

Experience Required:
Minimum 3 years application support experience or 5 years general
Job Requirements:
Essential Competencies:
Communication skills good management and technical written and verbal skills essential
Strong investigation and data analysis skills
Ability to solve medium to complex problems
Balanced individual and team player capacity
Ability to interact with management, development and support teams
Ability to take ownership of problems
Quick learner (short initial ramp up period)
Ability to perform tasks accurately and within schedule
Willing training and knowledge transfer capability
Responsible and self-driven work ethic
Willingness to be available for after hour standby purposes

Advantageous Competencies:
Good oral and written communication skills
Good customer relationship skills
Previous exposure to billing application support and administration
Additional Requirements:
Adjust to the needs of a flexible working environment