One of Datacentrixmajor client in Upington is looking to appoint a Field Service Engineer on a long term contract. Thecandidate must hold an A+ and N+ certification coupled with more than 3 years experience in thedesktop support environmentOne of Datacentrix major client in Upington is looking to appoint a Field ServiceEngineer on a long term contract. The candidate must hold an A+ and N+ certification coupled withmore than 3 years experience in the desktop support environment
 
Experience & Skills

Minimum of 3 years relevant experience within an IT Support environment

Previous experience within networking support, software and hardware supportessential

Provide physical first level support and diagnostics,assisting the Service Desk Agent’s, second Level Expert’s and third Level Experts

Perform first Level Diagnostics in cases where the SDA‘scannot

Assist with answering the phone during busy or peakperiods

Provide remote support to the SDA’s and Second Level Expert‘s

Fulfil the role of SDA during busy /peak periods after hours and over weekends

Build newworkstations, laptops, printers and any other required hardware configuration that is not covered byother contracts

Conduct swap-out of existing workstations,switches, notebooks, printers, monitors and any other physical component required during servicerestoration

Upgrade workstations, laptops and other hardware, asrequired, in line with existing maintenance contracts

Restoreoperating systems on workstations and laptops including Fids machines

Conduct Fids rounds according to the agreed schedule to ensure effective operation of theFids Infrastructure

Conduct an effective handover at thebeginning and end of each shift, ensuring that no incidents are dropped, neglected, forgotten orpoorly managed


CV’s to be submitted to KMatsemela@datacentrix.co.za