Amazon CapeTown's Seller Support center is currently looking for an experienced Team Manager to join our team.


In this role you will be report to theSeller Support Operations Manager, and will be responsible for ensuring that standards for servicelevels, productivity and quality assurance are met by the team of Seller Support Associates and TeamLeads (team size of approximately 20-30 dependent on time of year).


Key responsibilities include:

set the vision,direction, and culture of the team by managing individual and team performance expectations andgoals;
provide individual coaching feedback sessions, and weekly one-on-ones that focus onimproving Seller satisfaction;
monitor real time service levels and scheduleadherence;
serve as leaders and point of contact for escalated contact resolution of asupervisory nature or complex problems;
Manage and drive staffing plans, cost analysis,schedules, quality initiatives, process change initiatives, projects and other Change/Kaizeninitiatives as requiredAmazon Cape Town's Seller Support center is currently looking for an experienced TeamManager
to join our team.


In this role you will be report to the Seller SupportOperations Manager, and will be responsible for ensuring that standards for service levels,productivity and quality assurance are met by the team of Seller Support Associates and Team Leads(team size of approximately 20-30 dependent on time of year).


Key responsibilitiesinclude:

set the vision, direction, and culture of the team by managing individual and teamperformance expectations and goals;
provide individual coaching feedback sessions, and weeklyone-on-ones that focus on improving Seller satisfaction;
monitor real time service levels andschedule adherence;
serve as leaders and point of contact for escalated contact resolution of asupervisory nature or complex problems;
Manage and drive staffing plans, cost analysis,schedules, quality initiatives, process change initiatives, projects and other Change/Kaizeninitiatives as required



Fluency in reading, writing, and speakingEnglishDemonstrated ability to build, develop, direct, and manage a group of people;
Ability toorganize, prioritize and schedule work assignments;
Ability to make administrative and proceduraldecisions;
Proven ability to manage reporting and analysis;
Demonstrated passion fordelivering a positive Customer experience, and maintain composure in difficultsituations;
Ability to effectively and efficiently complete difficult goals orassignments;
Can adapt well to changing circumstances, direction, and strategy;
Stronginterpersonal and communication skills;
Confident in using Microsoft Package (especiallyExcel)
Experience of working with in-house or 3rd party Knowledge Management or CRMSystem




The ideal candidate will have a strong background in customer serviceteam management and supervision, ideally in a similar environment.