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Technical Helpdesk Agent
Job Ref
272984
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
2 May 2017
Expiry Date 30 May 2017
Expiry Date 30 May 2017
* There have been 117 applications to this job.
* This job has been viewed 10651 times.
Employer:
IT Empowerment Consulting
Location:
Gauteng
Salary:
Market related
Benefits:
none
Role details:
- - - - - - - - - - - - - -
Customer Engineer - ContractCall Centre Agent
We require well spoken Customer Engineers in Midrand on a contract basis
SA Citizens only!!!
Must have own reliable transport
As a Customer Engineer your duties will include but will not necessary be limited to:
Support users (telephonic & remote support)
Install software
Test software
Ensure Continuous Business Improvement
Detailed personal advice and guidance is provided to all users in the effective use of systems, products & services available to them
Continuously demonstrate ingenuity in applying knowledge to non-standard situations.
Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.
Successfully diagnose underlying causes and help users to recover or continue operation.
An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, according to established procedures.
Constantly prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Must have:
A+ and N+ or
MCSE or
MCSA or
MCITP
None