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NEWSLETTER
FOLLOW US
IT Support Engineer (3 – 5years’ experience) Night Shift/Shift work / SHIFT WORK (2809)
Job Ref
280515
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
14 Oct 2018
Expiry Date 28 Nov 2018
Expiry Date 28 Nov 2018
* There have been 5 applications to this job.
* This job has been viewed 1659 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionIT Support Engineer (3 – 5 years’ experience) Based in Cape Town CBD NIGHT SHIFT / SHIFTWORK A leading global travel management business with over 15 offices globally and in excess ofover 700-users is looking for an IT Support Engineer (night shift) to join their team! This is anexciting time to join our client, make your mark in terms of technology, people and process! Thesuccessful candidate should have a focus on end user experience and will be working with a globalteam of Service Desk Desktop Support Engineers to assist in delivering an excellent IT Service.Excellent communication skills is a must as the role requires the candidate to communicate withclients globally. The role includes general support must be MCSE certified, have Active Directory,Exchange and 365 experience. Working environment: Join a dynamic team, the environment offersregular fun activities and team building AND free parking! Working between 4pm to 12am and othershifts from 12am to 8am (incl. weekends) Main Duties and Responsibilities: Primarily workingwithin a Service Desk type environment Provide telephonic IT support to internal clients along withteam members based both locally and globally Provide onsite Desktop Support services to locallybased clients Monitoring of the inbound ticket queue and allocating to appropriate resources withinthe team Monitoring of the network management monitoring platform for any alerts/events triggeredResponding appropriately and dealing with incidents; service requests; queries and complaints in aneffective manner Taking ownership of incidents and service requests - responding to these withinSLA and managing to resolution Liaise with 3rd party vendors that supply services
Skills and Experience
Qualifications: Ideally MCSE 2012 OR CCNA certified Working knowledge of ITIL methodology (Highlybeneficial) Technical Skills & Qualifications Experience with all Windows OS’s, AD, basicknowledge of firewalls, general security issues, email troubleshooting, antivirus, backup software,office applications and printing Solid trouble shooting skills (e.g. AD; servers, workstations,databases, networking) Experience of Office 365 and Azure cloud capabilities related to desktopcomputing Technical experience of enterprise desktop applications e.g. MS Office, O365, InternetExplorer, Chrome Advanced Microsoft OS and desktop hardware troubleshooting Installation andbuilding of workstations/servers and installation of print/scan devices Contact:Andrea.Messina@eoh.com