SME Account Manager

To ensure continued accelerated growth we are looking for brilliant people to join our super charged Team where your energy and commitment will have a direct effect on your own value creation. To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn.
SME Account Manager

To ensure continued accelerated growth we are looking for brilliant people to join our super charged Team where your energy and commitment will have a direct effect on your own value creation. To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn.

Required:

- 2-5 years’ experience in Customer focused Account Management role
- Proven Sales success
- Passion for IT
- Experience with social media will be an advantage
- Natural people person
- Disciplined; structured and methodical
- Ambitious
- Self-reliant
- Critical thinking
- Inquisitiveness
- Fast learning and well versed in digital communication platforms
- PASSION for customer service and sales
- Keenness and quickness in understanding and dealing with complex business situations

Responsibilities:

- Key account management
- Account development and retention of customer base and continual customer satisfaction
- Execute the Customer Experience Strategy for a large portfolio of customers
- Be the single point of contact for all customers
- Troubleshoot and solve customer problems professionally and quickly
- Determine the appropriate type and frequency of communication based on size and type of
customer whether it being face to face customer engagements, telephonic or digital
engagements or targeted vertical events or campaigns
- Establish renewal and upgrade potential and create opportunity to upgrade existing base within a team structure
- Knowledge sharing and education of products and services to customers
- Basic Report Management
- Customer database management

Reference number for this position is MJ95147 which is a permanent position based in Northern
Suburbs offering R380k to R350k Basic plus commission.

The time for change is NOW! e-Merge IT recruitment are specialist niche recruiters with a wide range of positions available. We offer researched positions with top companies to strong technical skilled candidates. Email Mignon on mignon@e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.

Please feel free to check out our website on www.e-merge.co.za for similar positions that might be of interest to you!! Do you have a friend who is a technology specialist? We pay BIG CASH to you if we place a friend that you sent us!
“If you haven’t heard from e-Merge IT within 2 weeks of your application, please consider it unsuccessful for this position”