My client in Centurion islooking for an Incident and Problem Manager. This would include being predominantly responsible forprocesses, ensuring their adherence, reporting on their efficiency to interested parties andliaising with stakeholders and how to continually improve these processes over time.Experience and Qualifications

At least 5years’ experience in an IT related position

3+ years in IT Operationsmanagement in a Service Management environment

2+ years in either a problemmanager or incident manager role

Previous experience in terms of financialservice, contact centre, datacentre/web hosting, service provider and technology environments willbe beneficial.

Solid understanding of and expertise in the following:Infrastructure, Cloud, IT Service Management, Service Delivery, Jira

Goodunderstanding and industry experience in the context of Service Management (e.g. governance, bestpractice frameworks, standard operating procedures, business continuity, etc)

ITSMor relevant aligned certifications will be beneficial (i.e. ITIL, Cobit).
 
Principle Duties andResponsibilities

Driving the efficiency and effectiveness of both theincident and problem management process

Producing management information,including KPIs and reports

Monitoring the effectiveness of incident and problemmanagement and making recommendations for improvement

Developing and maintainingthe incident and problem management system

Managing and maintaining the majorincident process and associated procedures

Reviewing and auditing theprocesses

Ensuring that all IT teams follow the incident and problem managementprocesses

Ensures quality of Known Error record and the KnowledgeDatabase

Escalate risks and issues to the ITSM Manager
 
Should you meet the aboverequirements kindly upload your CV onto our website: www.datacentrix.co.za